Specifications

from any sound-enabled device that can access your email to archiving important messages. This function-
ality provides a simple, secure, and personalized way to access a voicemail box without the need to remem-
ber command sequences or phone numbers.
The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail and fax
mail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail serv-
er. Users can view these emails from any standard email client, such as Microsoft® Outlook.
Two different E-Mail Gateway email styles can be defined. Notification Only emails include a complete detail-
ing of both the caller’s information and the message status. Delivery emails include this information in addi-
tion to a file attachment of WAV (for voicemail) or TIF (for fax mail).
Once in the user’s email inbox the message can be archived or forwarded just like any other email. Voicemails
delivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.
The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users. E-Mail Gateway also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.
NOTE: Some features require optional hardware. Ask your authorized Samsung Dealer for details.
OfficeServ™ IP-UMS
Samsung’s OfficeServ™ IP-UMS application is a server-based unified messaging system solution scalable from
4 to 128 ports when connected to the OfficeServ 7400 system. The OfficeServ
™ IP-UMS includes the same E-
Mail Gateway functionality as the SVMi-20E card, but it further extends the Samsung Unified Voicemail solu-
tion by adding UMS Subscribers, Text-To-Speech capability, and web-based programming.
UMS Subscribers are given a special Microsoft® Outlook Add-In that adds Unified Voicemail functionality
directly into their Outlook interface. The Outlook Add-In allows UMS Subscribers to fully configure their voice-
mail box, record greetings, and set message alerting options. It also enables users to receive email notifica-
tion of voicemail messages, listen to those voicemail messages, create and send voicemail messages from the
desktop using either the microphone attached to their PC or from their keyset. Voicemail messages listened
to from the Add-In are automatically flagged as read in the voicemail box, providing a fully unified messag-
ing solution. An optional Fax Add-In allows users to send fax messages from their desktop and receive fax
mail messages left in their voicemail box.
The built in Text-To-Speech engine also allows UMS subscribers to have their email messages read to them
from anywhere in the world that they are able to access their voicemail box. Text-To-Speech can also be used
to generate custom voice prompts for voice menus and Auto Attendant applications. The Text-To-Speech
engine is a licensed version of the RealSpeak
™ engine by Nuance®. It can be licensed from 3 to 27 languages
and over 30 voice personalities.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center. See Call Center.
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