Specifications

Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 col-
umn printer set for condensed print.
Number to Name Translation
The system provides a translation table for 1000 entries. When the Caller ID number is received, the table is
searched. When a match is found, the system will display the corresponding name.
Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc-
tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network) In addition, keysets can be configured to block Caller
ID delivery to the PRI. This will alert the provider that the call number should be restricted, allowing a keyset
to make calls that will display as “Anonymous”, “Restricted”, or “Unavailable” to the called party. This blocking
can be set for each keyset, and is not user-configurable. This means that when enabled, all calls will show as
blocked.
Caller ID to Analog Port
When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports
within the system.
CALLER IDENTIFICATION
The OfficeServ 7400 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Automatic Number Identification (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is
the telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Care
should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume
of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of
frequent callers via the CID/ANI translation table.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-
phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7400 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as
described below.
PRI
On 5ESS and DMS 100 switches, NI2 PRI circuits both name and number support are provided on the
OfficeServ 7400 system.
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