Specifications

4 BUSINESS FEATURE PACKAGE
4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.34
4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.42
4.4 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.49
4.5 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.50
4.6 SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.51
4.7 UCD CALL STATISTICS............................................................................................................................4.52
4.8 UCD AGENT STATISTICS ........................................................................................................................4.54
4.9 SAMPLE TRAFFIC REPORT ....................................................................................................................4.55
4.10 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.56
5 SAMSUNG HOSPITALITY SOLUTIONS
5.1 HOSPITALITY OVERVIEW ........................................................................................................................5.1
5.2 OfficeServ SUPPORTING FUNCTIONALITY ......................................................................................5.1
5.2.1 SMDR ..............................................................................................................................................5.1
5.2.2 PROPERTY MANAGEMENT SYSTEM (PMS)........................................................................5.1
5.2.3 BI-DIRECTIONAL PMS LINK......................................................................................................5.2
5.2.4 PMS TRANSACTION MODULE ................................................................................................5.2
5.2.5 HOSPITALITY VOICEMAIL (INTOUCH DIGITAL) ................................................................5.2
5.3 OfficeServ CONCIERGE-ELITE ................................................................................................................5.3
5.4 OfficeServ CONCIERGE-LITE ..................................................................................................................5.4
5.4.1 OVERVIEW ....................................................................................................................................5.4
5.4.2 OfficeServ CONCIERGE-LITE FEATURES..............................................................................5.5
5.4.3 OfficeServ CONCIERGE-LITE SAMPLE REPORTS AND PRINTOUTS ........................5.11
5.4.3a GUEST ROOM BILL PRINTOUT..............................................................................5.12
5.4.3b ROOM STATUS PRINTOUT ..........................................................................5.14~5.25
5.4.3c TRANSACTION RECORD OUTPUT SAMPLE......................................................5.26
5.4.3d INDIVIDUAL GUEST PHONE BILL ........................................................................5.28
5.4.3e ALL GUEST PHONE BILL (SMDR)..........................................................................5.30
5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT ..........................................................5.31
6 GENERAL USER INFORMATION
6.1 RADIO FREQUENCY INTERFERENCE....................................................................................................6.1
6.2 FCC REQUIREMENTS ................................................................................................................................6.1
6.3 TELEPHONE COMPANY INTERFACES ..................................................................................................6.1
6.4 MUSIC ON HOLD WARNING ..................................................................................................................6.3
6.5 DISA WARNING ..........................................................................................................................................6.3
6.6 UNDERWRITERS LABORATORIES and CANADIAN STANDARDS ASSOCIATION ..................6.3
LIMITED WARRANTY