TM OfficeServ 7400 General Description Supports Software Version 4.60 or Higher Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.
Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2007—2012 Samsung Telecommunications America All rights reserved.
TABLE OF CONTENTS PART DESCRIPTION 1 SYSTEM OVERVIEW 1.1 1.2 1.3 1.4 1.5 2 GENERAL DESCRIPTION ..........................................................................................................................1.1 SIZE AND CONFIGURATION ..................................................................................................................1.3 1.2.1 CABINET LAYOUT ..........................................................................................................................
5 BUSINESS FEATURE PACKAGE 4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 STATION FEATURES DESCRIPTIONS ..................................................................................................4.34 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.
Convergence: One Solution (Voice, Data, Wireless) OfficeServ Device Manager Applications Embedded or Standalone Application Local or Remote Programming LAN/WAN/Modem Connectivity Database Upload and Download Offline Database Viewing Search Engine (By MMC/Title) Software Upgrades to SD, SVMi-20i, CNF24 SVMi-20i Programming Interface (GIU) SVMi-20i OS Communicator OS Operator OS EasySet OS Dataview OS Open TSP OS Messenger OS IP-UMS PSTN WAN LAN OfficeServ 7400 Data Services IP Router/Switch DHCP, QoS
The OfficeServ 7400 can be rack-mounted in a standard 19” data rack or set on a desktop. Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Expanding the OfficeServ 7400 system is both economical and easy. Begin with a single cabinet providing 10 universal card slots, then add up to two additional cabinets as your business grows.
1.2 SIZE AND CONFIGURATION FIGURE 1-2 FIGURE 1-3 The OfficeServ 7400 is a modular and flexible platform from one to three cabinets. See figures 1-2 , 1-3 and 1-4. The first or Main Cabinet has two dedicated processor slots for the MP40 ( Main Processor) and the LP40 (local processor) and 10 universal slots. Each of the card slots provide 64 communication channels to support high density modules. See Figure 1-5.
Virtual Cabinet/Slots Virtual devices are stations and trunks that exist in the software database but do not require a physical connection to cards in Cabinets 1, 2 and 3. The available virtual device types are listed below: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Virtual Cabinet Slot Assignment Figure 1-8 indicates the virtual stations and trunks that can be assigned to each virtual cabinet and slot. Each virtual slot can be assigned 32 devices of the same type. FIGURE 1-8 *Default Selection 1.2.2 SYSTEM CAPACITIES When configuring a system to meet your requirements, select the appropriate number of interface cards listed in Part 2 of this book to support the various types of routers, switches, trunks, stations, voice mail and miscellaneous functions.
Stations Trunks Wireless Handsets Standard SIP Phones Analog Phones Digital Phones Samsung IP Phones / Softphone Voice Mail (SVMi-20E) Standard SIP Trunks Standard H.323 Trunks Analog Trunks Digital Trunks T1/PRI Networking Trunks 128 480 20 COMBINED TOTAL OF ALL STATION TYPES CANNOT EXCEED: 480 128 128 64 240 240 240 224 COMBINED TOTAL OF ALL TRUNK TYPES CANNOT EXCEED: 240 Maximum Stations + Trunks + Voice Mail 720 Networking Nodes SPNet via QSig SPNet via IP 99 99 Uses available T1/PRI card slots.
MAXIMUM AOM CAPACITY Maximum per Station Maximum per System TDM 64 Button AOM 4 Limited by available DLI ports IP 64 Button AOM 4 Limited by available IP/Virtual Ports 1.3 TECHNOLOGY MEMORY The system operates using stored program control. This program is stored on either a Multimedia Plus (MMC+) or a Secure Digital (SD) media card inserted into the Main Processor card (MP40). The media card also provides space for a backup customer database.
POSSIBLE COMBINATIONS OF OFFICESERV 7200 AND OFFICESERV 7400 q OS 7200 OS 7200 OS 7200 OS 7200 OS 7200 ADD OS 7400 FIGURE 1-9 w OS 7200 OS 7200 ADD OS 7400 FIGURE 1-10 e OS 7200 OS 7200 ADD OS 7400 ADD OS 7400 FIGURE 1-11 See OfficeServ 7200 General Description booklet for more details. 1.
PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINETS The OfficeServ 7400 system has a common universal cabinet design. This cabinet can be configured as the main cabinet or as an expansion cabinet. Inserting both the MP40 & LP40 cards in specific slots makes it the main cabinet. Inserting the LP40 card in a dedicated slot make it an expansion cabinet. The system can be a single cabinet or expand to a 3-cabinet system by adding up to 2 additional expansion cabinets.
R2/CID-Tx MODULE (RCM2) The RCM2 Module can only be installed in LOC1 and LOC2 of any LP40 card. The purpose of the RCM2 daughter board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks. In addition the RCM provides R2 MFC senders and receivers. These are not used in the US. This is the same RCM2 daughter board used on the OfficeServ 500 and 7200 systems.
FIGURE 2-1 2.2.2 MEDIA CARDS An OfficeServ 7400 system must have a media card installed in the main control processor (MP40) as the media card contains the system operating software. The media card can be either a Multimedia (MMC+) or Secure Digital (SD) type media. The media card can also be used to store a backup customer database to supplement the database stored in NAND Flash. In addition the media card can store backup copies of the operating software for the LP40, and TEPRI cards.
net, this card can only be installed in slot 3. This card is also used for networking to other systems (QSig/PRI networking)*. Add as many as required. TEPRI2 CARD This is a dual circuit digital trunk interface card. It offers the exact functionality of the original TEPRI card. The difference is that it combines two TEPRI cards into one board. Each circuit provides 24 channels for T1/PRI CO trunking OR for Qsig over PRI networking so you can network to other OfficeServ systems.
OAS (OPTIONAL APPLICATION SERVICES) The OAS card provides 64 digital signal processors (DSP’s) that can be configured as MGI channels, MOBEX DTMF receivers used by the Executive MOBEX feature, or a mix of the two. MGI channels are enabled in 4 port increments, and each increment will decrease the available MOBEX DTMF receivers by 16. In addition to these configurable DSP’s the OAS card provides 32 DSP’s dedicated to providing 64 Media Proxy Service (MPS) channels.
8COMBO3 This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. Each port on this card has built-in DTMF receivers (for DTMF tone detections from analog devices) and CID transmitters (sends FSK signals for displaying CID name and number to analog devices).
2.4 STATION EQUIPMENT 2.4.
DS 5064B AOM (See Figure 2–5) • • • 64 programmable keys with red lights A maximum of 4 can be assigned to any keyset to provide additional programmable keys The maximum number of DS 5064B AOMs per system is limited by the available DLI ports. Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP-5100 keysets. A DLI port is required for this AOM. FIGURE 2-5 2.
2.4.
iDCS 64B AOM (See Figure 2–9) • • • • • 64 programmable keys with red lights A maximum of 4 can be assigned to any keyset to provide additional programmable keys The maximum number of DS 5064B AOMs per system is limited by the available DLI ports.
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–11 and 2–12) • • • • • The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box Provides contact control to be used with customer-provided electric door lock Door phone is wall-mounted Door phone is weather resistant FIGURE 2-11 FIGURE 2-12 2.4.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.
2.4.
SMT-i5243 (see Figure 2–16) • • • • • • Top-of-the-line model with style and personalization Caller ID with photo (visual phone book) Downloadable ring tones and pictures Open-platform XML architecture allows software applications to integrate with handset and keys (weather, stock ticker, news) with required OfficeServ platform Supports Gigabit adapter for large data transfers XML browser FIGURE 2-16 SMT-i5264 (see Figure 2–17) • • • • • • • 64 programmable keys IP add-on module Powered by PoE or extern
SMT-i3105 SMT-i5210 SMT-i5230 SMT-i5243 Dimensions 7.8” (H) x 6.7” (W) x 4.3 (D) LCD 2.8” (128 x 64) LCD 3.2” (128 x 64) Backlit LCD Main: 3.2” (128 x 64) Backlit LCD DESI: 2.8” (128 x 64) Backlit LCD 4.3” (480 x 272) Color LCD Display 4W 5W 5W 5.2W (7.
2.4.5 OfficeServ™ Communicator SOFTPHONE Samsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or higher operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the desktop IP phones.
WIRELESS INTERNET PHONE (see Figure 2-20) Wireless Internet Phone (SMT-W5100E/SMT-W5120D) is a compact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch.
2.4.7 SIP DEVICES Standard SIP devices (phones ATA adapters, etc) made by other party manufacturers (eg; Cisco, Linksys, Aastra) can register to the OfficeServ SIP server as SIP clients and function as internal stations.
PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7400. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows. FIGURE 3-1 • INPUT RATING: AC100-240 V; 10A; 50/60 Hz or DC48; V 15A The specifications of the power I/O are shown in the table below. 3.1a I/O VOLTAGE of the PSU 110 V AC -54V DC (for Battery Backup) Input Voltage DC -54V, 6.
3.2 DIMENSIONS The OfficeServ 7400 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: Expansion Cabinet Expansion Cabinet Main Cabinet FIGURE 3-2 HEIGHT WIDTH DEPTH OfficeServ 7400 Main Cabinet 8.8” 17.32” 16.14” OfficeServ 7400 Main Cabinet + Expansion Cabinet 17.6” 17.32” 16.14” OfficeServ 7400 Main Cabinet + Expansion Cabinet + Expansion Cabinet 26.4” 17.32” 16.
3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 24 1300 400 ADD-ON MODULE 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 *This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the KSU. The total distance must not exceed 1230 feet. 3.5 RINGS AND TONES 3.5.
3.5.3 SYSTEM TONES TONE ON/OFF CYCLE DIAL TONE 1000/250 ms BUSY TONE 500/500 ms DO NOT DISTURB TONE 250/250 ms RING BACK TONE 1000/2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms CALL BACK/HOLD TONE 500/3500 ms RING BACK TONE 1000/2000 ms ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms MESSAGE CAMP ON TONE CONTINUOUS Note: The ON/OFF cycle can be adjusted by changing the values of the system database. 3.
OfficeServ 7400 Feature Capacities Station Groups 80 Call Log per Station 50 Trunk Groups 30 Tenant Groups 2 UCD Groups 32 Ring Plans 6 Station Group Members (Sequential or Distributed) 99 Programmed Messages Unconditional Group Members 32 Trunk Group Members 99 Internal Page Members 99 x 5 External Page Members 8x4 Toll Restriction Entries 500 Toll Allowance Entries 500 DID Translation Entries 999 Authorization Code Entries 500 Account Code Entries 999 LCR Digit Entries 20
PART 4.
Power over Ethernet (PoE) System Maintenance Alarms LAN Interface Prime Line Selection System Directory Least Cost Routing Priority Call Queuing Tenant Services (2) Live System Programming Private Lines Toll Restriction From any Display Keyset Programmable Line Privacy By Day or Night With a Personal Computer Programmable Timers By Line or Station Meet Me Page and Answer Recalls Eight Dialing Classes Memory Protection Recall to Operator Special Code Table Message Waiting Indications
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their keyset using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information. ALL CALL VOICE PAGE Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
AUTO ANSWER ON CO Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode. This means that private lines and DID calls can be “auto answered” in the same manner as intercom calls. Transferred calls and calls to a station group of which that keyset is a member will continue to ring. AUTO ATTENDANT When installed in the OfficeServ 7400, the SVMi-20E card or OfficeServ™ IP-UMS application provide very powerful and extremely flexible Auto Attendant functionality.
CALL ACTIVITY DISPLAY The OfficeServ 7400 will record and buffer all calling activity within the system.
station is automatically logged out of the group so that no further call attempts will be made until the agent has logged back in. Automatic Wrap-up Timer The wrap-up timer prevents calls to an agent for a programmable period of time. This allows the agent to finish up paper work associated with the last call. Priority Call Queuing This feature places calls to a station queue ahead of other calls based on priority level (1-9).
UCD Monitoring OfficeServ™ DataView provides several different monitoring interfaces that allow users to easily see live connection status and port activity for UCD groups and agents. Wallboard-Style Display Windows OfficeServ™ DataView is equipped with a series of wallboard-style displays which allow quick and easy visibility of live call status information about the group, such as longest wait time, calls in queue, agents busy, and more.
Follow Me This feature allows the user to forward all calls from another station to the user’s station or change the forward destination to the user’s current location. External Stations can be programmed to forward all, forward busy, forward no answer, forward DND C.O. calls to an external number via a central office trunk if allowed by class of service. Intercom calls may also be programmed to forward to an external number via a central office trunk.
CALL PICKUP Directed With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s extension number or by pressing the feature button and then dialing the extension. There is a system option to allow a DSS key to perform a pickup function rather than a transfer function when pressed. Groups In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows users to answer any call ringing within any pickup group.
CALLER ID FEATURES The following features apply to all forms of Caller Identification, however, to make them easier to read caller identification is referred to as Caller ID. Name/Number Display Each LCD keyset user can configure their display to see the name and number in the display on all inbound direct calls.
Caller ID ON SMDR The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 column printer set for condensed print. Number to Name Translation The system provides a translation table for 1000 entries. When the Caller ID number is received, the table is searched. When a match is found, the system will display the corresponding name.
CENTREX/PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these services. CHAIN DIALING Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required.
OfficeServ™ Call OfficeServ Call is a call manager application with support for contact management, inbound screen pop, outbound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital telephone facility programming. OfficeServ Call is a client server based application that supports both an enduser (GUI) interface and industry standards such as TAPI. The client application has support for a wide range of operating systems including Windows 2000 and Windows XP.
• • • • • • • Synchronize your station phonebook with your OfficeServ Communicator phonebook, your Microsoft Outlook contacts list, or an LDAP directory. Upload and download background images and ringtones to the SMT-i5243 station. Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator phonebook, or a DDE-compatible database. Configure common station options such as call forwarding, dial and answer modes, and more.
Split A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then the individual calls can be conferenced again in any combination. NOTE: This feature requires individual trunk buttons and auto-hold must be enabled. Meet Me Conference Using the optional CNF24 card users can host a meet –me conference of up to 24 members maximum or multiple smaller conferences with less attendees. System software version V4.53 or higher comes with an embedded web server.
DAYLIGHT SAVING TIME-AUTOMATIC The system has a table that can be programmed with the daylight savings change dates for up to 10 years. At 2:00 am on these dates the system will automatically adjust the system clock to match daylight savings time. If no dates are programmed the clock will not change. DIALED NUMBER IDENTIFICATION SERVICE (DNIS) When DNIS service is provided on an incoming E&M trunk the OfficeServ 7400 can route calls based on the numbers received.
DIRECT TRUNK SELECTION Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR is activated. When restricted, the station user must use a trunk key or a route key. DIRECTORY NAMES Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DID translation table may be assigned a name (maximum 11 characters).
E-MAIL GATEWAY—See Unified Voicemail EXECUTIVE BARGE-IN (OVERRIDE) The feature allows specially programmed stations with a barge-in key to override the automatic privacy of another station or outside trunk. Programming allows barge-in with or without a warning tone. Stations may also be programmed as “secure” so that they cannot be barged-in on. With Warning Tone When the barge-in with tone option is set, the barging-in keyset has its microphone on and the barged-in on station receives an override display.
GROUND START TRUNKS (T1 Service Only) The OfficeServ 7400 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks. GROUP BUSY SETTING This feature provides a busy signal to intercom callers that ring to a station group when all logged-in stations are busy.
IP KEYSETS The OfficeServ 7400 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN. The OfficeServ 7400 can support up to 480 IP stations. An “IP station” is considered to be any of the following: SMT-i3105, SMT-i5200 Series, ITP-5100 Series, Softphone, or wireless handset SMT-W5100E.
MEMORY PROTECTION In the event that power is lost to the system, database is stored in 16MB of NAND Flash indefinetly. Temporary logs, peg counts, alarms and statistics are stored in 2MB of SRAM by a “super capacitor” for approximately 12 hours. Additionally, the MMC+ card may be used to store the system database. The Device Manager administrative interface may be used to produce a backup copy of the customer data.
MUSIC ON HOLD—FLEXIBLE The OfficeServ 7400 allows its music sources to be used in flexible manner as follows: Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset speaker. Each Station can have a designated music source for playing to callers placed on Exclusive hold at that station. Each Trunk can have a designated music source for playing to callers placed on hold.
• Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging station will not be muted. • Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on the second call button. The Auto camp on feature will not work on calls across a network link if set to ON in MMC 110.
• Group Overflow Across the Network: Calls to a station group in one Node may overflow after a programmable time to another station group in another Node. • Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across the network link without having to dial an access code for a call within the network. LCR can also be programmed to route calls across a network link and to access local trunks in another networked system.
• Mobex Call Type: This feature gives more control to the user on incoming calls to the master station. This feature allows each user to determine which type of incoming calls will follow the OfficeServ Connect ring group assignment. For example, a mobex user may decide that incoming internal, SPNet, and station group callers will only ring the master station, but incoming trunk calls will ring the master station as well as all members in the ring group.
PRIME LINE SELECTION Any station can be programmed to select a specific line, trunk group, telephone number, station or station group when the handset is lifted or the speaker key is pressed (same as Hot Line feature). PRIORITY CALL QUEUING This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (19).
RING MODES Time Based Routing - Plans Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ring destination based on six (6) different ring plans based on time of day and the day of the week. The system operator (intercom dial “0”) can also be a different station group for each ring mode. Automatic / Manual Ring destinations will automatically change based on time of day and day of week.
SIP SERVICES SIP (Session Initiation Protocol) Services are supported on the OfficeServ 7000 Series systems. The OfficeServ 7100/7200/7400 systems can be programmed to serve as a User Agent Client (UAC) supporting such SIP Services as SIP trunking or as a User Agent Client Server (UAS), supporting SIP stations or as a peer to peer supporting SIP peering (networking). Multiple SIP Carriers Multiple SIP Carries is a supported feature on the OfficeServ 7000 system.
STATION MESSAGE DETAIL RECORDING (SMDR) The system provides records of calls made, received and transferred. Connecting a customer-provided printer or call accounting system will allow collection of these records. Each call record provides the following details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18) and an account code if entered.
TOLL RESTRICTION There are 500 allow and 500 deny entries of 11 digits each. Each of these entries can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H stations cannot make outside calls. Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it.
from any sound-enabled device that can access your email to archiving important messages. This functionality provides a simple, secure, and personalized way to access a voicemail box without the need to remember command sequences or phone numbers. The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail and fax mail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail server.
UNIVERSAL ANSWER Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over page. VIRTUAL EXTENSIONS The OfficeServ 7400 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The system has 384 virtual extension ports.
pression codec’s. This allows for a selectable 64kbps (G711), 8Kbps (G729A) or 6.3Kbps (G723) bandwidth use when preparing voice compression for IP transport. Compression is used to reduce the digitized voice into a smaller bandwidth that can be carried in smaller packets. The VoIP gateway determines the compression method for each call setup. There is also a certain amount of frame/packet overhead in each compression channel. 64K of bandwidth can support 6~7 calls simultaneously.
STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key On-Hook Dialing Call Forwarding Privacy Release Call Forwarding Override Programmable Keys Call Logs Programmed Station Messages Call Pick
SMT-i5264 IP 64 BUTTON MODULE The SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-button modules can be added to any SMT-i 5000 keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Maximum number of AOMs per system is limited by the available IP/Virtual ports. One IP port is required per 64-button module.
CALL FORWARDING Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can all be different. Once a destination has been programmed, it can be turned on and off with a programmable key. Forward All takes priority over Busy and No Answer conditions.
DO NOT DISTURB (PROGRAMMABLE) The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny use of the DND feature for each station. Parties calling a station in DND will receive reorder tone. When in DND mode, calls may be forwarded to another destination. See Forward DND option. A keyset without a DND button can activate DND via the feature access code. The ANS/RLS key will flash at 112 ipm (rapidly) when DND is set.
MANUAL SIGNALLING Keysets can signal each other via a programmable key. This allows one station to alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the intended station. An individual manual signaling key must be programmed for each station to be signaled.
PROGRAMMABLE KEYS Each key can be programmed for more than 40 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes.
RINGING PREFERENCE Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using this method, users are assured of answering the oldest call first. When ringing preference is turned off, the user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE The speakerphone enables calls to be made and received without the use of the handset.
VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. WALL-MOUNTABLE KEYSETS Each keyset and 64 button module can be wall mounted by reversing the base wedge. 4.
DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Logs Message Waiting Caller Number Call Processing Information Outside Line Identification Caller ID Information Override Identification Calling Party Name Programmed Message Display Calling Party Number Soft Keys Conference Information Stopwatch Timer Date and Time Display Text Messaging Dial by Name UCD Supervis
CALLER ID INFORMATION Caller ID information is dependent on the use of display keysets. The following list explains the displays that are used with Caller ID. Name / Number Display Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name, DID number, or a mix of CID and DID information in the display. Regardless of which information is selected to be seen, the NND key is pressed to view the CID information.
CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.
MESSAGE WAITING CALLER NUMBER When the message indication is on, pressing the MESSAGE button displays the station number(s) of the person(s) who have messages for the user. Display keyset users can scroll up and down to view message indications. OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings.
SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
SAMPLE CALLER ID 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1-305426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list.This call came in on May 25 at 9:41 A.M. on line 702.The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds.This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
4.50 ] Mar/21/1999 13:49 Authorization Code 4 Digits Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Time Call Made or Received Hrs:Mins:Secs Call Duration Hrs:Mins:Secs or Call Cost Call Type Flag 2 Characters 4.
4.51 ] Mar/21/99 13:49 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag or Received 2 Characters Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Telephone No.
4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message. b) Queue time ends when a caller is either • Answered by an agent • System gets disconnected from C.O.
4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS Mar/21/1999 13:32 SYSTEM TOTAL - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED.......................
4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 2 04/01/99 08:00 ENDING: ACTIVITY 04/01/99 17:30 SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 7 8 INTERCOM CALLS - COMPLETED.......................0000 INTERCOM CALLS - NOT ANSWERED....................0000 9 10 TRUNK RECALLS TO STATION.........................0000 TRUNK RECALLS TO OPERATOR GROUP..................
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13. ALL PAGE USED: Peg count of every time the all page feature was accessed. This does not include internal or external page, only 55+✱ or PAGE ✱.
6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station. 7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the SMDR start time in MMC 501. 8.
PART 5. SAMSUNG HOSPITALITY SOLUTIONS 5.1 HOSPITALITY OVERVIEW The Hospitality applications for the OfficeServ 7200/7400 combine the business feature package with additional features included to meet the needs of the Hospitality Industry.
Samsung has an embedded PMS application that can cost phone calls and post additional charges from POS (Point of Sales) terminals, and print room bills, but this will be limited in larger properties. This may be used in very small, bed-n-breakfast type applications without the need for integration to another on-premise PMS. 5.2.3 BI-DIRECTIONAL PMS LINK The Office Server 7200/7400 system offers a bi-directional PMS link via a LAN connection.
5.3 OfficeServ CONCIERGE-ELITE The OfficeServ Concierge-Elite is the advanced solution for the high end properties that combines the following components to provide a unified all-in-one solution: q w e Samsung OfficeServ 7200/7400 Phone System Server provided by a 3rd Party Property Management System (PMS) provided by the Customer. FIGURE 6-1 Many systems are required to manage the high-end property (call accounting, mini bar, voicemail, PMS, etc.
5.4 OfficeServ CONCIERGE-LITE 5.4.1 OVERVIEW The OfficeServ 7200/7400 Hotel / Motel software package combines the OfficeServ 7200/7400 business features with additional features created to meet the needs of the Hotel / Motel industry. This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest. The OfficeServ 7200/7400 Hotel / Motel package MUST be activated in MMC 813 before it can be used.
5.4.2 OfficeServ CONCIERGE-LITE FEATURES Call Costing Room Status Check In Printed Reports Check Out Keyset Indications Deposit Posting Room Status Update DSS Key Use During Feature Activation Automatic (Daily Timer) Enhanced User Programming Manual Executive DND Staff I.D.
CHECK OUT In addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECK OUT key. The CHECK OUT option will print out the total room charges and clear the room information from the transaction record buffer. It also changes the room to the Needs Cleaning status. Checking a guest out of a room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status. This feature offers 64-Button Module support.
EXPRESS CHECK-IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly. The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure. This feature does not request any billing type, or guest’s name information. This feature offers 64-button module support.
The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-related charges, from time of check in. Associated taxes and/or surcharges are automatically calculated by the system based on programmable rate table entries. Any deposits made are automatically deducted from the total bill.
ROOM STATUS The OfficeServ 7200/7400 Hotel / Motel system provides three methods to review the five room status conditions. 1. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status. 2.
4. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a no smoking room. This station type will generate a room bill and follow its associated class of service options. 5. GUEST SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a smoking room. This station type will generate a room bill and follow its associated class of service options. 6.
5.4.3 OfficeServ CONCIERGE-LITE SAMPLE REPORTS and PRINTOUTS 5.4.3a GUEST ROOM BILL PRINTOUT 5.4.3b ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 5.4.3c TRANSACTION RECORD OUTPUT SAMPLE 5.4.3d INDIVIDUAL GUEST PHONE BILL 5.4.3e ALL GUEST PHONE BILL (SMDR) 5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT 5.
5.4.
GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 12:11 12:11 12:11 12:11 12:30 12:30 12:30 12:31 14:55 14:55 14:55 14:55 14:58 14:58 15:01 15:01 15:01 19:35 06:00 06:01 06:
5.4.3b ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS AVAILABLE ROOM STATUS 11:59 12/02 ROOM STATUS 209 AVAILABLE 220 AVAILABLE 213 AVAILABLE 215 AVAILABLE 217 AVAILABLE 219 AVAILABLE 220 AVAILABLE 221 AVAILABLE 223 AVAILABLE 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 AVAILABLE 301 AVAILABLE 302 AVAILABLE 303 AVAILABLE 304 AVAILABLE 306 AVAILABLE 307 AVAILABLE 403 AVAILABLE 405 AVAILABLE 406 AVAILABLE 407 AVAILABLE 409 AVAILABLE Sunshine Sample Report From OfficeServ CON
ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS OCCUPIED ROOM 13:56 11/02 STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Sample Report From OfficeServ CONCIERGE-LITE Suites 5.
ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS NEEDS CLEANING ROOM STATUS 13:50 11/02 ROOM STATUS 211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING 215 NEEDS CLEANING 218 NEEDS CLEANING 220 NEEDS CLEANING 222 NEEDS CLEANING 224 NEEDS CLEANING 303 NEEDS CLEANING 305 NEEDS CLEANING 310 NEEDS CLEANING 401 NEEDS CLEANING 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Sample Report From OfficeServ CONCIERGE-LITE Suites 5.
ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM 216 STATUS NEED MAINTENANCE ROOM NEED MAINTENANCE ROOM 308 NEED MAINTENANCE 402 Sunshine Sample Report From OfficeServ CONCIERGE-LITE STATUS 14:01 11/02 STATUS NEED MAINTENANCE Suites 5.
ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS 212 HOLD 401 HOLD HOLD ROOM 214 STATUS HOLD Sunshine Sample Report From OfficeServ CONCIERGE-LITE 11:58 12/02 ROOM 309 STATUS HOLD Suites 5.
ROOM STATUS PRINTOUT Printout includes the following information: ■ Date and time the report was printed ■ Status of guest and meeting rooms – On an individual, status type basis OR – ■ ■ As a complete report of all rooms and their status Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS ALL 13:58 ROOM 11/02 STATUS ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 OCCUPIED 301 OCCUPIED 302 OCCUPIED 303 NEEDS CLEANING 304 AVAILABLE 305 NEED
5.4.3c TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel / Motel system. This is a one way output only, from the phone system to the PMS system.
211 211 211 211 211 209 209 209 216 213 214 211 211 209 216 217 209 209 209 209 210 210 210 210 213 213 213 213 215 215 215 215 216 216 216 216 217 217 217 217 216 216 216 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/30 01/30 06:10 06:10 06:10 06:10 06:10 06:11 06:11 06:11 06:11 06:11 06:12 06:13 06:13 06
5.4.
PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS 211 211 211 211 211 02/10 02/10 02/11 02/11 02/11 15:30 20:44 06:34 13:15 13:40 TEL TEL TEL TEL TEL 3055922900 18008764782 18008764782 3055922900 3055922900 01:01:00 00:01:45 00:02:00 00:02:16 00:02:31 TOTAL Sunshine Sample Report From OfficeServ CONCIERGE-LITE CHARGE .35 .25 .25 .45 .55 1.85 Suites 5.
] 01/02/95 17:12 Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Call Type Flag 2 Characters Call Duration Hrs:Mins:Secs Telephone No.
5.4.
WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION 213 213 213 213 213 01/23 01/23 01/24 01/25 01/25 12:22 12:25 11:51 05:30 05:31 89 92 89 91 90 W/UP W/UP W/UP W/UP W/UP DETAILS SET CANCL SET N/ANS ANS 05:30 05:30 TOTAL Sunshine Sample Report From OfficeServ CONCIERGE-LITE CHARGE 000.00 000.00 000.00 000.00 000.00 000.00 Suites 5.
PART 6. GENERAL USER INFORMATION 6.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
RINGER EQUIVALENCE (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For earlier products, the REN is separately shown on the label.
ELECTRICAL SAFETY ADVISORY Parties responsible for equipment requiring AC power should consider including an advisory notice in their customer information suggesting the customer use a surge protector. Telephone companies report that electrical surges, typically lightining transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identificed as a major nationwide problem. 6.
SAMSUNG TELECOMMUNICATIONS AMERICA BUSINESS COMMUNICATION SYSTEMS 5 YEAR WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 60 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship.
