PROSTAR DCS COMPACT DIGITAL COMMUNICATIONS SYSTEM • LCD 24B • LCD 12B • STD 24B • BASIC 12B • 7B KEYSET USER GUIDE System Software Release 1, 2 November 1997
TABLE OF CONTENTS ABOUT THIS BOOK ...........................................................1 THINGS YOU SHOULD KNOW ................................ 2–9 OUTSIDE CALLS Making an Outside Call .................................................................... 10 Answering an Outside Call ............................................................... 10 Universal Answer ............................................................................. 10 Recall/Flash ............................................
CUSTOMIZING YOUR KEYSET Select Ring Tone .............................................................................. 32 Change Your Passcode .................................................................... 32 Set Answer Mode ............................................................................. 32 Automatic Hold ................................................................................. 32 Headset Operation ...........................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION PROSTAR DCS COMPACT telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32 CHARACTER DISPLAY Two lines with 16 characters each. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT [RELEASE 2 ONLY] LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPK, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
• Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRSF key. 2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRSF to return to the other party. 3.
2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls. 3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL key, the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere.
• • • Press the right soft key to move the cursor Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor Dial 1 to set OR Press UP or DOWN to select YES or NO Press TRSF to store and exit STATION CALL PICKUP To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.
• • • The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits. The F key is used to enter a name. See Personal Speed Dial Names under Display Features. Use the HOLD key to clear a speed dial number.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54.
CANCELING MESSAGES CONVENIENCE FEATURES To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. To cancel all message indications left at your keyset, dial 42 plus your extension. Your MSG light will go out. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. DO NOT DISTURB Use this feature when you want to block calls to your keyset.
APPOINTMENT REMINDER/ALARM CLOCK This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm. When the alarm rings, you will hear three short rings repeated three times. Lift the handset to answer the alarm. If you do not, the alarm will alert you two more times at five minute intervals.
• Enter the account code (maximum 12 characters including ✱ and #). Press the ACCT key again. Your conversation will not be interrupted. NOTE: If you make an error before you complete the account code, press the ACCT key twice and redial the correct code. Only the last account code dialed will be printed. LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls with it while you are away. You can unlock it when you return.
CUSTOMIZING YOUR KEYSET SELECT RING TONE Each keyset user can select any one of eight ring frequencies: • • • While on-hook, press TRSF and then dial 111. Dial 1–8 or press the UP and DOWN keys to hear each tone. When you hear the tone that you prefer, press TRSF to save it. CHANGE YOUR PASSCODE From the factory, your station passcode is 1234. You can change your station passcode whenever you desire. • • • • • While on-hook, press TRSF and then dial 101. Dial your old passcode.
RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS/RLS key. This method will always answer calls in the order they arrived at your keyset. When you turn ring preference off, you must press the flashing button to answer a call, allowing you to answer calls in the order you choose. • • • With the handset on-hook, press TRSF and then dial 110. Dial 61 to turn ring preference on or 60 to turn it off. Press TRSF to store your selection.
DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds. Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. • • • • • Press the DIR key (DIRECTORY).
COUNT 1 2 3 4 5 To program a station name: DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 • • • DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 MANAGING KEY ASSIGNMENTS DIAL 6 M N O ^ 6 You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
The DCS COMPACT system can handle both types of Caller ID; in fact, in the case of number only delivery, the system can be programmed to insert a name for a specific telephone number (up to a maximum of 250 numbers). To view Caller ID information for calls that have been camped-on to your keyset, press the NEXT key. If your keyset does not have a NEXT key, press the CID key and then the NEXT soft key.
• • Dial the trunk number. You may now answer the call by pressing ANS. OR You may use NND to view more information about this call. OR You can return to the idle condition by pressing IGNORE. If you are on a call: • • • Press the INQUIRE key. Your existing call will go on hold. OR Press the CID key and then the INQUIRE soft key to place the first call on hold. Dial the trunk number. You may now answer the call by pressing ANS. OR You may use NND to view more information about this call.
PERSONAL SPEED DIAL NUMBERS ADD-ON MODULE CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ The UP and DOWN arrow keys are used to adjust the speaker level for executive off-hook voice announce. The MUTE key is used to mute the microphone during an Executive OHVA.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________
N O T E S SYSTEM ACCESS CODES LINE GROUPS PROGRAMMED MESSAGES 9 80 81 82 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 LOCAL/LCR ______________________ ______________________ ______________________ STATION GROUPS 501 502 503 504 ______________________ ______________________ ______________________ ______________________ PAGING ZONES - Dial 55 plus 0 1 2 3 4 5 6 7 8 9 ✱ ALL INTERNAL ZONES ______________________ ______________________ ______________________ ______________________ ___
