User guide

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Call Handling
By now, you will probably have seen the call handling area of the Phone Console window a number of
times. It appears when you make or receive a call. Let’s take a moment to review the items in the area.
Status Options: Enable or disable DND,
Forward or Messages.
Held Call: Current held calls awaiting
transfer or another action.
Incoming calls: New incoming calls
waiting to be answered appear here.
Current call actions: Use these to
interact with the call which you are
taking at the moment.
Contact information: The name and telephone
number of the caller or called person.
Call information: Other information of the
current call.
Call actions: Use these buttons to interact with
the current call.
A call can also be controlled from the Preview window. The preview window will pop up when a call is
made or received but only when the Operator Console is minimized.