User guide

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You can modify the layout of the screen by holding down your left mouse
button when the mouse cursor is between the “Call Handling” and “Directories
and Messaging” sections or between the “Option” and “Option Content” panels. Then, with the mouse
button still held down, drag the cursor left or right to resize the panels as you wish; the other panels will
rearrange themselves to fit.
What would you like to do?
This is where we show you how to get the most from the software. Plus, it’s presented in a topic-by-
topic way, so you can read the sections that you’re interested in first.
So what would you like to know? Have a look at the choices below.
Answering calls
How many options do you have to answer the calls? Which
are the best?
Transferring calls
Transferring calls? Find the best way to transfer calls.
Holding calls
How to place calls on hold.
Ending calls
Are there different ways to end calls?
Making Calls
How many different ways can you make calls? Which are the
best?
More Controls
Which other controls are available for the calls?
Auto functions
Automatically display information relevant to the current call.
Extensions functions
Publish your availability and view status of colleagues
Contacts functions
How to assign names to callers and how best to use this
information.
History functions
Taking a look at your call history and what you can do with it.
Messaging functions
Chatting via the built-in instant messaging client and
reviewing previous conversations.
Settings and configuration
How do you configure Operator Console to get the most out
of it?