User guide

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Introduction
Welcome to Samsung Operator Console
Samsung Operator Console (Operator Console) has been designed to make the Operator phone easier
and more convenient to use. It can do this in a number of ways and this document will show you how.
Operator Console comes in two flavours, Solo Operator (Solo) and Xchange Operator (Xchange); there
are minor differences between them in terms of installation and available features.
The only difference in supported features is that Solo does not include messaging or multi-site
connectivity so, if you want to use either of these two features, you’ll need to install the Xchange
flavour. Apart from these two features, functionality is otherwise identical between the two.
In relation to installation, if you install Solo, both the server and client elements of Operator Console are
installed onto your local computer. This means that your local computer also becomes your Samsung
Xchange server so it makes a direct connection with your Samsung telephone system hardware.
With an Xchange installation, only the client element of Operator Console is installed onto your local
computer. This means that your computer will then need to connect to your designated Samsung
Xchange server instead of directly to your Samsung telephone system.
For full details on installing Operator Console, please refer to the Xchange Server Installation Guide .
Full details on Operator Console’s settings and configuration can be found later in this guide in the
“Settings and configuration” chapter.
Whichever flavour you choose, Operator Console is designed to be easy and helpful to the telephony
user. Always running and providing useful information as you need it.
So go ahead and right-click on the Operator Console icon, which is a green circle (or red if you’re on a
call and yellow if a call is on hold) and the tray menu should appear.