User guide

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Recording settings
If you use voice recording, you can automate the suspension of
recording by telling Operator Console which applications are
associated with increased privacy. For example, let’s say that
you accept credit card payments over the phone and you use an
online payment portal to do so while speaking directly to the
customer. You need to suspend the recording while the details
are exchanged. Simply adding the online payment portal to the
list on this page allows Operator Console to recognize when it is
opened; it can then automatically suspend the recording in
progress. Furthermore, it can also detect when the same app is
closed and automatically resume the paused recording for you.
For automatic suspension to occur, you must have ticked the “Allow recording
suspension” tick box.
Operator Console can let you know when recording has been suspended and
resumed using notification bubbles that pop up above Operator Console’s
tray icon. To turn them on or off, tick or clear the “Show messages” tick
box.
To add an application to the list, click the “Add” button to start the Recording wizard. The wizard will
guide you through the process of identifying your app whether it is an online portal, a standalone
commercial program or one you’ve developed in-house.
You can edit existing apps’ settings by selecting an app and clicking “Edit”. There are far too many
possible values that could be encountered on the Edit screen that we can’t cover them here so we
would recommend NOT fiddling with them unless you know what they mean. To delete an app from the
list, select it and click the “Remove” button. This cannot be undone unless the app’s settings have been
saved previously.
Saving your apps’ settings is so quick and easy that there is no excuse not to. All you have to do is click
“Export” and then select where to save the “recording.settings” file; we recommend keeping a copy
locally on your PC as well as somewhere other than your PC (like a USB memory stick or by emailing it to
yourself). This file contains the details for all of the applications and websites you have added to the list.
In the event of a disaster or if you need to set up Operator Console on another computer, you can click
“Import” and then select your previously exported “recording.settings” file to load your saved details
Note: Additional
hardware is required
for voice recording.