User guide

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Events settings
You can make the software either show the Operator
Console window or pop the contact when certain events
happen. Just select the relevant action from the relevant
dropdown list: On ringing, On answer, or On outbound. You
can also turn on or off the unobtrusive Preview window for
all calls and messages by ticking or clearing the boxes.
The software can also be configured to run one or more
custom executable on selected events. To configure this,
press the “Add” button and configure the following
information.
The Event list is used to select the event on which to run
the program.
The Program box allows you to select which executable to run.
This box should be left blank to load an internet browser.
The Parameters box allows you to either choose the “command
line arguments” for the program, or in the case of a browser, the
URL to load. When using a URL, make sure that you include the
URI scheme (i.e. HTTP://). Then you can include in the
Parameters any number of values from the call. For instance, to
output the caller’s telephone number you can include
%Call\CallerContact\Tel%. To use the telephone number of the remote party (as opposed to the caller,
who may be the local user), you can use the syntax %Call\Contact\Tel%, or you can use
%Call\Contact\DisplayTel% to get the formatted number.
Finally, to help testing, you can use the word Message Box in the Program entry, if you want to show a
message box with the translated Parameter output.