User guide

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The actions at the bottom of the Preview window adapt to the state of the call. The example picture
shows the actions that are available when a connected call is in progress. To conserve space, the text is
only shown for the first action. The rest are depicted by their icons only.
Settings and configuration
The Settings menu contains many options that you can change to improve your enjoyment of
Operator Console. Let’s take a look at some of the more common ones. If you select the
Configuration menu item from the tray menu then you are given a page with options on the left hand
side.
Telephony settings
When you first install Operator Console, it takes you
through an installation phase where you need to tell it your
telephony server’s address and your extension number.
When it does this, it presents the Telephony settings page
of the Configuration window, so you may have seen these
before. You’re not that likely to change these settings, but
you might as well know what they do.
The first option, Server, contains the details of your
telephony server. The Extension option contains the local
user’s extension number.
The next choice, Login, is useful when several people share the same PC. Read the three choices and
select which one best fits your mode of working. Note: If you want to be completely anonymous as a
user on your network, then you can choose not to log in. Be careful if you use this, though, because
there are some features in the software that require a logged in user to work.
The Extensions text box allows you to monitor for ringing calls of any other additional extensions. Just
add the extensions’ numbers separated by commas (,) into text box.
The final choice is Active and it controls how the numeric keypad on your computer’s keyboard is used.
Selecting “Always” will set it to work as a dedicated telephone keypad for Operator Console even when
the software is only running in the background. Selecting “Application only” will only make it dedicated
when Operator Console is actively in use by you.