User guide

www.samsungbusiness.com Think Smart. Think Samsung.
Page | 2
Contents
Introduction ............................................................................................................................................ 4
Welcome to Samsung Operator Console .............................................................................................. 4
Tray menu ........................................................................................................................................... 5
Operator Console .................................................................................................................................... 6
Section 1 - Call Handling ...................................................................................................................... 7
Section 2 - Directories & Messaging ..................................................................................................... 7
What would you like to do? ..................................................................................................................... 8
Call Handling ....................................................................................................................................... 9
Answering calls .................................................................................................................................. 10
Transferring calls - Consult ................................................................................................................. 11
Transferring calls - Direct ................................................................................................................... 12
Transferring calls – Voicemail ............................................................................................................ 13
Placing calls on hold........................................................................................................................... 14
Retrieving calls from on hold ............................................................................................................. 15
Ending calls ........................................................................................................................................ 15
Making calls ....................................................................................................................................... 16
More call control ............................................................................................................................... 20
Directories & Messaging ........................................................................................................................ 21
Auto .................................................................................................................................................. 21
Extensions ......................................................................................................................................... 21
Contacts ............................................................................................................................................ 24
History ............................................................................................................................................... 25
Messaging (Xchange Operator only) .................................................................................................. 26
Message History (Xchange Operator only) ......................................................................................... 28
Preview window ................................................................................................................................ 28
Settings and configuration ..................................................................................................................... 29
Telephony settings ............................................................................................................................ 29
Interface settings ............................................................................................................................... 30