Specifications

SAMSUNG General Description
DCS-816 February, 1999
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l Generic UCD/ACD Statistics
The following statistics report can be printed out on a per UCD/ACD group
basis either once a day or on request by the supervisor.
Statistics
Average Ring
Time...........................................…………… 0.09
Number of Times All Agents
Busy..................……………………………… 0
Average Time In
Queue...................................………………. 0:00
Total Calls
Received.........................................……….. 1
Longest Wait
Time...........................................…………… 0:09
Agent Calls Average Ring
RECEIVED CALL TIME TIME
202 1 1:37 0:09
203 0 0:00 0:00
204 0 0:00 0:00
l Group Supervisors
Multiple supervisors can be assigned to each group, or one station can be
given supervisor status for multiple groups. The group supervisor (using a
display keyset) can add and delete agents, in real time, to/from the group to
handle the workload.
Universal Answer
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
Voice Mail Integration
The system uses DTMF tones (inband signalling) to communicate with a third–
party-supplied compatible voice mail system. Stations can call forward to a voice
mail system. When answered, the system sends DTMF tones, routing the caller
directly to the called station user's mailbox. Keyset users can press one key to
retrieve messages from the voice mail system.
VPN
The VPN (Virtual Private Network) feature allows the DCS-816 to operate in a
closed numbering group based on a 5 or 6 digit dialling plan for all members of
the closed numbering group. In this case the local site DCS-816 extensions also
operate with a same 5 or 6 digit extension number. The feature uses the LCR
tables to identify and route calls within the closed numbering group and normal
external calls. Local site calls are identified based on a programmable 2- digit
self-identification code.
The system, when the feature is set to ON in MMC 210, automatically enters
LCR mode and analyses the digits dialled. If the first two digits are the same as
the system Self ID code programmed in MMC 724 the system will activate the
feature based on the following digits dialled, e.g. internal call. All other outgoing