DCS-816 General Description (for Europe)
SAMSUNG ELECTRONICS CO. LTD. Publication Information Samsung Electronics reserves the right without prior notice to revise information in this publication for any reason. Samsung Electronics also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 1999 Samsung Electronics Co. Ltd All rights reserved.
SAMSUNG DCS-816 General Description February, 1999 Table of Contents PART 1. SYSTEM OVERVIEW ............................................................ 1 - 1 1.1 INTRODUCTION................................................................................................. 1 - 1 1.2 SIZE AND CONFIGURATION............................................................................. 1 - 2 1.2.1 016 Base KSU ............................................................................. 1 - 2 1.2.
SAMSUNG DCS-816 General Description February, 1999 FIGURES 1-1 1-2 1-3 2-1 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 DCS-816 System Configuration Table for 016 Base KSU DCS-816 System Configuration Table for 216 Base KSU DCS-816 System Configuration DCS-816 Key Service Unit LCD 24B Model Keyset STD 24B Model Keyset LCD 12B Model Keyset STD 12B Model Keyset ENHANCED 6B Model Keyset DS-2100B Model Keyset Door Phone Interface Module (DPIM) and Door Phone CTI Interface Module (CTM-TAPI) ii
SAMSUNG DCS-816 General Description February, 1999 PART 1. SYSTEM OVERVIEW 1.1 INTRODUCTION DCS-816, Digital Communication System, is a digital telephone system designed for small to medium-sized businesses. The system employs the very latest Digital Signal Processors (DSP) technology. DCS-816 is easy to install and maintain, convenient to use and provides a variety of features, including advanced ones such as ISDN and CTI.
SAMSUNG DCS-816 General Description February, 1999 1.2 SIZE AND CONFIGURATION 1.2.1 016 Base KSU The DCS-816 system consists of the Basic Key Service Unit (KSU), option cards, trunk interface cards, interface modules and digital keysets. The KSU is a single metal cabinet, and in its basic form has 16 station ports: twelve (12) keyset ports and four (4) single line telephone (SLT) ports.
SAMSUNG DCS-816 General Description February, 1999 The DCS-816 system has only one expansion slot dedicated to a trunk expansion card. Trunk Expansion Card Installed System Configuration 4TRK 416 System (Analogue Trunk) 4 Analogue C.O. Lines 12 Keysets (Basic KSU) 4 Single Line Telephones (Basic KSU) 8TRK 816 System (Analogue Trunk) 8 Analogue C.O.
SAMSUNG DCS-816 General Description February, 1999 1.2.2 216 Base KSU The DCS-816 system consists of the Basic Key Service Unit (KSU), option cards, trunk interface cards, interface modules and digital keysets. The KSU is a single metal cabinet, and in its basic form has 2 analogue trunk ports and 16 station ports: twelve (12) keyset ports and four (4) single line telephone (SLT) ports.
SAMSUNG DCS-816 General Description February, 1999 The DCS-816 system has only one expansion slot dedicated to a trunk expansion card. Trunk Expansion Card Installed System Configuration 4TRK 616 System (Analogue Trunk) 6 Analogue C.O. Lines 12 Keysets (Basic KSU) 4 Single Line Telephones (Basic KSU) 8TRK 1016 System (Analogue Trunk) 10 Analogue C.O. Lines 12 Keysets (Basic KSU) 4 Single Line Telephones (Basic KSU) 2BRI 616 System (Digital Trunk) 2 BRI ports (4 channels) 2 Analogue C.O.
SAMSUNG DCS-816 General Description February, 1999 DCS-816 System Configuration 1-6 Figure 1-3
SAMSUNG DCS-816 General Description February, 1999 1.3 TECHNOLOGY SWITCHING System switching is accomplished by means of a custom IC "engine" that provides 256 switchable digital channels. The engine is controlled by its own 16-bit Motorola MC 68000 microprocessor and switching control program. Each of the 256 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format.
SAMSUNG DCS-816 General Description February, 1999 Through the use of modems, PCMMC can access a DCS-816 system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site. 1.
SAMSUNG DCS-816 General Description February, 1999 PART 2. HARDWARE DESCRIPTIONS 2.1 DCS-816 BASIC KEY SERVICE UNIT The DCS-816 Key Service Unit (KSU, Figure 2-1) is a single metal cabinet containing the following: 2.1.
SAMSUNG DCS-816 General Description February, 1999 • One (1) Internal Music source or an External Music interface for Music-on-Hold and Background Music • One (1) External Page interface • One (1) general-purpose dry contact • Two (2) Power Failure Transfer relays. Two (2) analogue trunk lines of the Basic KSU will be automatically transferred to station 15 and station 16 respectively in case of power failure. • A 1.
SAMSUNG DCS-816 General Description February, 1999 4 BRI Card The DCS-816 system accommodates the 4 BRI card of the DCS Compact system, which contains four (4) basic rate access ports, i.e. eight (8) ISDN channels. Protocol is compatible with EuroISDN BRI. NOTE: DCS-816 cannot accommodate interface cards from other DCS systems (i.e. DCS, DCS Compact, or DCS-Compact II) except for the DCS Compact BRI cards. 2.
SAMSUNG DCS-816 General Description February, 1999 Details of system tones may differ as specified by local regulations SYSTEM TONES TONE DIAL TONE RING BACK TONE BUSY TONE DND/NO MORE CALLS ERROR TONE CONFIRMATION TONE TRANSFER/CONF FREQUENCIES 350 + 440 Hz 440 + 480 Hz 480 + 620 Hz 480 + 620 Hz 480 + 620 Hz 350 + 440 Hz 350 + 440 Hz CADENCE CONTINUOUS 1 sec on + 3 sec off 0.5 sec on + 0.5 sec off 0.25 sec on + 0.25 sec off 0.25 sec of each tone Three bursts of tone: 0.1 sec on + 0.1 sec off 0.
SAMSUNG DCS-816 General Description February, 1999 PART 3. STATION EQUIPMENT 3.1 LCD 24B MODEL KEYSET (Figure 3-1) • • • • • • • • Built-in speakerphone 24 programmable soft keys (16 with tri-coloured LEDs) Eight fixed-function keys 32-character display (2 x 16) with three associated soft keys and a scroll key UP/DOWN keys for digital control of speaker, handset and ringer volumes Eight selectable ring tones per keyset Desk-mounted or wall-mounted Available in white grey or dark grey 3.
SAMSUNG DCS-816 General Description February, 1999 3.3 LCD 12B MODEL KEYSET (Figure 3-3) • • • • • • • • Built-in speakerphone 12 programmable soft keys (6 with tri-coloured LEDs) Eight fixed-function keys 32-character display (2 x 16) with three associated soft keys and a scroll key UP/DOWN keys for digital control of speaker, handset and ringer volumes Eight selectable ring tones per keyset Desk-mounted or wall-mounted Available in white grey or dark grey 3.
SAMSUNG DCS-816 General Description February, 1999 3.5 ENHANCED 6B MODEL KEYSET (Figure 3-5) • • • • • • • Built-in speakerphone 6 programmable keys Four fixed-function keys UP/DOWN keys for digital control of speaker, handset and ringer volumes Eight selectable ring tones per keyset Desk-mounted or wall-mounted Available in white grey or dark grey 3.
SAMSUNG DCS-816 General Description February, 1999 3.7 DOOR PHONE INTERFACE MODULE (DPIM) AND DOOR PHONE (Figure 3-7) • The DPIM adapts any DLI circuit for use with the door phone unit • Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box • Door phone is wall-mounted • Door phone is weather-proof 3.
SAMSUNG DCS-816 General Description February, 1999 PART 4. FEATURES 4.
SAMSUNG DCS-816 General Description February, 1999 4.2 SYSTEM FEATURE DESCRIPTIONS Account Code Entry Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the last column of the SMDR printout for that call record. Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook–flashing and dialling the feature access code.
SAMSUNG DCS-816 General Description February, 1999 sorry. There is no answer", "That station is busy" and "Invalid number. Please try again". Two minutes of battery–backed random access memory (RAM) provide up to 48 customer recordings for announcements or greetings. Twelve individual greeting boxes, each with its own dialling options, allow you to build call routing branches as needed. Callers are routed through the branches by dialling extension numbers or single digits.
SAMSUNG DCS-816 General Description February, 1999 timer is programmable on a per–station basis to allow for differences in individual work habits. l Busy/No Answer This feature allows the station user to use both types of forwarding simultaneously, provided the destinations have already been entered in the usual manner. l Follow Me This feature allows the station user to forward all calls from another station to the user's station or change the forward destination to the user's current location.
SAMSUNG DCS-816 General Description February, 1999 users either dial the access code or press the assigned feature key followed by the pickup group number. You can pick up not only incoming and intercom call, but also hold recalling call if allowed. Call Waiting/Camp–On Busy stations are notified that a call is waiting (camped–on) when they receive a tone. The tone will be repeated at a programmable interval.
SAMSUNG DCS-816 General Description February, 1999 l Inquire Park/Hold Having been informed that an incoming call is on hold or has been parked, you may view the CLIP information before you retrieve the call. This will influence how you choose to handle the call. l CLIP Review List This feature allows display keyset users to review CLIP information of calls sent to their stations. This list can be from 10 to 50 calls on a first–in, first– out basis.
SAMSUNG DCS-816 General Description February, 1999 First Party Call Control. A DCS-816 Computer Telephony Module (CTM) is required to connect any keyset to a PC running Windows 3.1 or Windows 95. The number of CTMs that can be installed on a system is only limited to the number of keyphones. The features and functionality of the DCS816 keyset are not changed. Conference The system allows five simultaneous conferences.
SAMSUNG DCS-816 General Description February, 1999 Directory Names Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DDI translation table may be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and, in the case of station and speed dial names, can be used to originate calls.
SAMSUNG DCS-816 General Description February, 1999 A double burst of warning tone sounds and repeats for every 10 seconds. This feature does not work from single line sets. l Without Warning Tone When the barge–in without tone option is set, the barging–in keyset has its microphone muted and the barged–in on station does not receive an override display. This feature does not work from single line sets. WARNING BARGE–IN WITHOUT TONE MAY VIOLATE THE LAW CONCERNING THE RIGHT TO PRIVACY.
SAMSUNG DCS-816 General Description February, 1999 Flexible Ringing Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a day ring destination and a night ring destination. Hot Line Stations can be programmed to call a pre–defined station or station group whenever that station goes off–hook. A hot line delay timer of 1–250 seconds can be programmed to allow sufficient time to make a different call.
SAMSUNG DCS-816 General Description February, 1999 • • • • • • Routing by time of day and day of week Routing according to individual station class Modify digits table: 100 entries Flexible trunk group advance timer Option to use or not use trunk group advance warning tones Clear digits when dialling Live System Programming The system can be programmed from any display keyset or personal computer (PC) without interrupting normal system operation.
SAMSUNG DCS-816 General Description February, 1999 l Automatic Automatic night service allows the system to automatically go in and out of night service according to the system clock. There are separate time options available for each day of the week. Auto night time is operated for trunks that have no night group (see below). l Manual The operator presses the NIGHT key and then dials a passcode to change day mode to night mode operation. l Holiday There are 60 holiday tables.
SAMSUNG DCS-816 General Description February, 1999 Prime Line Selection Any station can be programmed to select a specific line, line group, telephone number. Private Lines For private line use, stations can be prevented from dialling and/or answering any line. Programmable Line Privacy Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by simply pressing the line key.
SAMSUNG DCS-816 General Description February, 1999 dial numbers are assigned in blocks of 10. Each speed dial number may contain up to 24 digits. Speed Dial by Directory The systems provide the user with the ability to look up a speed dial number and place the call. This feature can be used with the soft keys on the display keysets or as a programmable key. Station Hunt Groups System programming allows for up to 10 station hunt groups.
SAMSUNG DCS-816 General Description February, 1999 Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialling class and a night dialling class. Toll Restriction (Call Barring) Override Program options allow system speed dial numbers to follow or bypass a station's toll restriction class.
SAMSUNG DCS-816 General Description February, 1999 l Generic UCD/ACD Statistics The following statistics report can be printed out on a per UCD/ACD group basis either once a day or on request by the supervisor. Statistics Average Ring Time...........................................…………… Number of Times All Agents Busy..................……………………………… Average Time In Queue...................................………………. Total Calls Received.........................................……….. Longest Wait Time............
SAMSUNG DCS-816 General Description February, 1999 calls are routed in accordance with LCR related tables MMC 710, MMC 712 and MMC 713. Walking Class of Service (WCOS) This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorisation code feature. Both methods change the class of service corresponding to the station passcode or authorisation code that is dialled.
SAMSUNG DCS-816 General Description February, 1999 4.
SAMSUNG DCS-816 General Description February, 1999 Busy Station Callback When reaching a busy station, callers may request a callback by pressing one key or dialling a code. The system rings the caller back when that station becomes idle (a system–wide maximum of 100 callbacks are allowed at one time, including busy station and busy trunk). Busy Station Indications (BLF) DSS/BLF keys may be assigned to any keyset.
SAMSUNG DCS-816 General Description February, 1999 DND Override The Do Not Disturb (DND) feature is used to stop all calls to a station. However, an extension that has a class of service that allows DND override can override the DND status of another extension using the DNDOVRD soft key or DND OVERIDE ID. Do Not Disturb (Programmable) The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny use of the DND feature for each station.
SAMSUNG DCS-816 General Description February, 1999 Loud Ringing Interface Ring tone can be provided to the external page port connecting to a customer– provided amplifying device. The output can then be assigned to ring with a specific station to provide loud ringing capability. Message Waiting Light/Indication When a message indication is left at a keyset, the MESSAGE key will slowly flash red. SLTs will receive a distinctive dial tone to notify them that a message is waiting.
SAMSUNG DCS-816 General Description February, 1999 include individual outside line, individual station, group of lines, group of stations and one–touch speed dial keys. Using these keys eliminates dialling access codes. The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP and FORWARD. The extender can be a station, a group or another identifying number.
SAMSUNG DCS-816 General Description February, 1999 invoked by the calling station and is controlled by the calling station's class of service. Ringing Preference Lifting the handset or pressing the ANS/RLS key automatically answers a call ringing at the keyset. Using this method, users are assured of answering the oldest call first. When ringing preference is turned off, the user must press the flashing key to answer. Users may answer ringing lines in any order by pressing the flashing key.
SAMSUNG DCS-816 General Description February, 1999 4.
SAMSUNG DCS-816 General Description February, 1999 l Next Call In the event that there is a call waiting or a camped–on call at your keyset, you can press the NEXT key to display the CLIP information associated with this next call in queue at the station. Either the CLIP name or CLIP number will show in the display depending on your N/N selection. l Save CLIP Number At any time during an incoming call that provides CLIP information, you may press the SAVE key.
SAMSUNG DCS-816 General Description February, 1999 Conference Information When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] – alerting the user that other parties are on the line. Date And Time Display In the idle condition, the current date and time are conveniently displayed.
SAMSUNG DCS-816 General Description February, 1999 Soft Keys Below the display are three soft keys and a SCROLL key. These keys allow the user to access features in his/her class of service without requiring the keyset to have designated feature keys. Stopwatch Timer Display keyset users find this feature very convenient to time meetings, calls and other functions. Users simply press once to start the timer and press again to stop the timer.
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