Contents 1 Checking Out Your Gateway 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Back . . . . . .
4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 5 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 6 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 7 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Using drives . . . . . . . . . . . . .
11 Customizing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 12 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Adding PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preventing static electricity discharge . . . . . . . . . . . . . . . .
Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Internet . . . . . . . . . . . . . . . . . . .
Checking Out Your Gateway 200 Tips & Tricks 1 To access the contents of this guide while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. Insert Gateway 200 Cover Shot www.gateway.
Chapter 1: Checking Out Your Gateway 200 Front Insert Gateway 200 Front Shot Component LCD panel release latch 2 Icon Description Open the LCD panel by sliding the release latch to the right. www.gateway.
Left side Left side Insert Gateway 200 Left Side Shot Component Icon Description Modem jack Plug a modem cable into this jack. Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Networking Your Notebook” on page 91. Power connector Plug the AC adapter cord into this connector.
Chapter 1: Checking Out Your Gateway 200 Component Icon Description PC Card eject button Press the eject button to remove a PC Card from the PC Card slot. PC Card slot Insert one Type I, II, or Zoom Video PC Card into this slot. For more information, see “Adding PC Cards” on page 82. 4 www.gateway.
Right side Right side Insert Gateway 200 Right Side Shot Component Icon Description Ventilation fan Helps cool internal components. Do not block or insert objects into these slots. USB port Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into this port. Monitor port Plug an analog VGA monitor into this port. www.gateway.
Chapter 1: Checking Out Your Gateway 200 Back Insert Gateway 200 Back Side Shot Component Kensington™ lock slot 6 Icon Description Secure your computer to an object by connecting a Kensington cable lock to this slot. www.gateway.
Bottom Bottom Component Icon Description Battery release latch Slide to release the battery. Memory bay Install a memory module in this bay. Battery Insert the battery into this bay. Docking connector Connect the docking station to this connector. Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 docking stations. System identification label Find the product model number and serial number on this label. www.gateway.
Chapter 1: Checking Out Your Gateway 200 Keyboard area Component Icon Description Internet Press to open your Web browser. Status indicators For more information, see “Status indicators” on page 30. 8 www.gateway.
Keyboard area Component Icon Description Power button Press to turn the power on or off. For more information on configuring the power button mode, see “Using alternate power sources” on page 65. Keyboard For more information, see “Using the keyboard” on page 31. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Touchpad For more information, see “Using the EZ Pad touchpad” on page 36. www.gateway.
Chapter 1: Checking Out Your Gateway 200 Identifying your model The labels on the bottom of your computer contain information that identifies your notebook model and its features. Gateway Technical Support will need this information if you call for assistance. Important The label shown below is for informational purposes only. Label information varies by model. Insert Gateway 200 Label The following label indicates your computer contains a wireless communications device.
Accessories Accessories Gateway offers accessories that can help you make the most of using your notebook. Batteries and automobile/airplane power adapters If you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary. See “Changing batteries” on page 63 for more information about using a second battery on your notebook.
Chapter 1: Checking Out Your Gateway 200 Printers You can attach many types of printers to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer, scanner, or other peripheral device” on page 41 for more information about attaching a printer to your notebook. Inkjet printers and cartridges are relatively inexpensive, but usually they are slower than laser printers.
Checking Out Your Docking Station 2 The docking station gives you access to additional drives and ports not found on the notebook. The docking station also gives you a convenient way to attach external devices such as a monitor, a full-size keyboard, or an AC adapter. Although devices can be attached directly to the ports and jacks on the notebook, the docking station lets you make all of those connections in one step. www.gateway.
Chapter 2: Checking Out Your Docking Station Top Insert Gateway 200 Docking Station Top Component Description Docking connector Connect the notebook to this connector. Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 notebooks. 3.5-inch module bay release latch Slide to release the module. 5.25-inch module bay release latch Slide to release the module. 14 www.gateway.
Front Front Insert Gateway 200 Docking Station Front Component Description 5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive. Undock button Press this button to prepare the notebook to be undocked while the notebook is turned on. 3.5-inch module bay Use this bay for a diskette or second hard drive. www.gateway.
Chapter 2: Checking Out Your Docking Station Left Side Insert Gateway 200 Docking Station Left Side Component Icon Description Docking release lever Pull to release the notebook from the docking station. TV out jack Plug a cable into this jack so that you can view your computer screen on a television. For more information, see “Viewing the display on a television” on page 54. Speaker Provides audio output. 16 www.gateway.
Right Side Right Side Insert Gateway 200 Docking Station Right Side Component Description Speaker Provides audio output. Docking release lever Pull to release the notebook from the docking station. www.gateway.
Chapter 2: Checking Out Your Docking Station Back Insert Gateway 200 Docking Station Back Component Icon Description ® PS/2 port Plug a PS/2 (Personal System/2) device (such as a keyboard or mouse) into this port. USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into these ports. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire or i.Link ) cable into this jack.
Back Component Icon Description Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Using the Internet” on page 47. Power connector Plug the AC adapter cord into this connector. Kensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot. www.gateway.
Chapter 2: Checking Out Your Docking Station Bottom Insert Gateway 200 Docking Station Bottom Component Description Docking release lever Pull to release the notebook from the docking station. System identification label Find the product model number and serial number on this label. 5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive. 3.5-inch module bay Use this bay for a diskette or second hard drive. 20 www.gateway.
Getting Started 3 This chapter provides basic information about your Gateway notebook. Read this chapter to find out: ■ How to connect the AC adapter ■ How to start and turn off your notebook ■ How to connect to and separate from the docking station ■ How to use the keyboard ■ How to use the EZ Pad touchpad ■ How to connect the modem ■ How to connect to an Ethernet network ■ How to install peripheral devices www.gateway.
Chapter 3: Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or the notebook battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow 24 hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
Connecting the AC adapter 2 Connect the AC adapter to your notebook’s power connector. Insert adapter to notebook picture -ORConnect the AC adapter to the docking station if the docking station is installed. Insert adapter to docking station picture 3 Plug the power cord into a wall outlet. The battery charging indicator light turns on. If the battery charging indicator light does not turn on, disconnect the adapter from your notebook or docking station and repeat Step 2.
Chapter 3: Getting Started 4 When you finish using your notebook for the first time, turn the notebook off and leave the notebook connected to AC power for at least 24 hours. The battery charge meters may not show a charge for several hours. For more information about battery meters on your model, see “Monitoring the battery charge” on page 60. 5 If the battery meters do not show a full charge after 24 hours, contact Gateway Technical Support at www.gateway.com/support/contact.
Starting your notebook Starting your notebook To start the notebook: 1 Open your notebook by sliding the latch on the front of your notebook to the right and lifting the LCD panel. 2 Press the power button located above the keyboard. Insert Power button picture The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. For instructions on changing the power button mode, see “Changing power settings” on page 67.
Chapter 3: Getting Started Turning off your notebook To turn off your notebook in Windows XP: 1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens. 2 Click Turn Off. Windows shuts down and turns off your notebook. Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.
Connecting to the docking station Connecting to the docking station You can dock your notebook while the notebook is on or off. To attach your notebook to the docking station: 1 2 3 Connect external devices to the ports and jacks on the docking station. Connect the AC adapter to the docking station. Place the front part of the notebook on the two docking station hooks. Insert docking picture 4 Press the back part of the notebook down until it clicks fully into the docking station.
Chapter 3: Getting Started Separating from the docking station You can separate your notebook from the docking station while the notebook is on or off. To separate the notebook from the docking station while the notebook is off: 1 2 Disconnect the AC adapter from the docking station. Pull out the two docking release levers until they click. The notebook will pop up slightly. Insert undocking system off picture 3 4 5 28 Tilt the back of the notebook up. Lift the notebook off of the station.
Separating from the docking station To separate the notebook from the docking station while the notebook is on: Caution 1 Do not detach the notebook if the battery charge is less than 20%. Instead, turn off your notebook and follow the procedure “To separate the notebook from the docking station while the notebook is off:” on page 28. Press the Undock button on front of the docking station for one second. Insert undocking system on picture - OR In Windows XP, click Start, then click Undock Computer.
Chapter 3: Getting Started Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. Insert close-up of status indicators with callouts This light turns on... When... Numeric keypad is turned on. For more information, see “System key combinations” on page 33. Caps Lock is turned on. Scroll Lock is turned on. The notebook is accessing the hard drive. The notebook is turned on.
Using the keyboard Using the keyboard Your notebook features a full-size keyboard that has the full functionary of a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, unction keys for specific system operations, and the Pad Lock keys for the numeric keypad. You can attach an external keyboard to the notebook using a USB or PS/2 port. You do not need to shut down the notebook to connect a keyboard.
Chapter 3: Getting Started Key types Many different key types are located on the keyboard. Some keys perform specific actions when pressed by itself and another action when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes.
Using the keyboard System key combinations When you press an Fn key and a system key at the same time, the notebook performs the action identified by the colored text or icon on the key. Press and hold FN while pressing this system key... To... Take a picture of the whole screen, which you can then paste into a graphics program such as Paint. Pressing ALT and this key combination takes a picture of the active window, which you can then paste into a graphics program.
Chapter 3: Getting Started Press and hold FN while pressing this system key... To... Enter Standby mode. Press the power button to leave Standby mode. Decrease the brightness of the LCD screen. Increase the brightness of the LCD screen. Pause the text scrolling in a DOS screen. The Scroll Lock status indicator turns on when this function is turned on. Press the key combination again to continue scrolling. (This function is only available in some programs.) Turn on the numeric keypad.
Using the keyboard User buttons and keys Insert close-up of Internet buttons with callouts Item Icon Press... Internet To open your Web browser. User In combination with the FN key to open the program you assign to this key combination. The user buttons and keys can be assigned different functions than those listed. For more information, see “Customizing Your Notebook” on page 79. www.gateway.
Chapter 3: Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Insert graphic of touchpad When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 36 www.gateway.
Using the EZ Pad touchpad Using the touchpad To... Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger. Select an object on the screen. Position the pointer over the object. Press the left button below the touchpad once. This action is called clicking. Start a program or open a file or folder.
Chapter 3: Getting Started Connecting the modem Your notebook has a modem jack for attaching your built-in 56K modem to a telephone line. Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack on the left side of the notebook. For the location of the modem jack, see “Left side” on page 3.
Connecting to an Ethernet network Connecting to an Ethernet network Your notebook has a network jack so you can connect it to a 10/100 Ethernet network. To connect to a network: 1 Insert one end of the network cable into the network jack left side of the notebook. on the Insert picture of plugging in ethernet on notebook -ORInsert one end of the network cable into the network jack back side of the docking station.
Chapter 3: Getting Started Broadband Internet connections You can use your notebook’s Ethernet jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your notebook’s Ethernet jack. For more information, see “Using the Internet” on page 47 and “Networking Your Notebook” on page 91. 40 www.gateway.
Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral device Insert Adding Peripherals module here www.gateway.
Chapter 3: Getting Started 42 www.gateway.
Getting Help 4 Insert Getting Help module here www.gateway.
Chapter 4: Getting Help 44 www.gateway.
5 Windows Basics Insert Windows Basics module here Insert Working with Documents module here www.gateway.
Chapter 5: Windows Basics 46 www.gateway.
6 Using the Internet Insert Using the Internet module here www.gateway.
Chapter 6: Using the Internet 48 www.gateway.
Using Multimedia 7 This chapter provides information on using the multimedia capabilities of your notebook. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD, CD-RW, or DVD drive ■ Adjust the volume ■ Play CDs and DVDs ■ Record and play audio files ■ Use Windows Media Player ■ Use MusicMatch ■ View the display on a television ■ Capture video using the IEEE 1394 (also known as Firewire or i.Link) port www.gateway.
Chapter 7: Using Multimedia Using drives This section explains how to use the diskette and optical drives installed in the docking station. Insert picture of notebook and docking station with callouts 50 www.gateway.
Using diskettes Using diskettes The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Important The diskette drive is a module that is used in the 5.25-inch modular bay. If the diskette drive is not in the bay, you will need to swap modules to use it.
Chapter 7: Using Multimedia Using the CD, CD-RW, or DVD drive You can use your computer to enjoy a wide variety of multimedia features, such as making recordings, listening to audio CDs, and watching DVD movies. Important The CD, CD-RW, or DVD drive is a module that is used in the 3.5-inch modular bay. If the drive you want to use is not in the bay, you will need to swap modules to use it. For more information about swapping modules, see “Changing bay modules” on page 84.
Using CDRW Using CDRW Insert Using CDRW module here. Insert Using Multimedia module here. Insert MusicMatch module here. www.gateway.
Chapter 7: Using Multimedia Viewing the display on a television The TV out (NTSC/PAL Composite Video) jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard RCA video cable. The S-Video out jack on your port replicator lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook.
Capturing video Capturing video www.gateway.
Chapter 7: Using Multimedia 56 www.gateway.
Sending and Receiving Faxes 8 Insert PhoneTools module here. www.gateway.
Chapter 8: Sending and Receiving Faxes 58 www.gateway.
Managing Power 9 While your notebook is running on battery power, you should manage power consumption to get the most use out of the battery. This chapter shows you how to: ■ Check and recharge the battery ■ Recalibrate the battery ■ Change batteries ■ Extend the life of the battery by conserving battery power and using alternate power sources ■ Change power-saving settings www.gateway.
Chapter 9: Managing Power Monitoring the battery charge Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. Monitor the battery charge by: ■ Positioning the pointer over the power cord icon or battery icon in the taskbar. A battery status window opens. Move the pointer away from the icon to close the window.
Recharging the battery Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the battery indicator turns orange and the battery icon in the taskbar has a lightning bolt . Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button. www.gateway.
Chapter 9: Managing Power Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge. To recalibrate the battery: 1 62 Get this procedure from the C sample. www.gateway.
Changing batteries Changing batteries If your notebook is plugged into an AC outlet you can change the battery while the notebook is turned on. If your notebook it is not plugged into an AC outlet, you must turn it off while changing the batteries. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the Gateway 200 Li-Ion battery. Discard used batteries according to the manufacturer’s instructions.
Chapter 9: Managing Power 4 Slide and hold the remaining battery latch and slide the battery out of the bay. Insert picture of notebook upside down with hand sliding battery out. 64 5 Slide a recharged battery into the bay. Make sure the battery is fully inserted into the bay. 6 7 8 9 Slide the locking battery latch to the locked position. Turn the notebook over. Dock the notebook if you are using the docking station. Open the LCD panel and press the power button. www.gateway.
Extending battery life Extending battery life Conserving battery power While using the battery to power your notebook, conserve power by: ■ Dimming the display as low as is comfortable. ■ Removing PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. ■ Modifying the Power Management settings for maximum power savings. For more information, see “Changing power settings” on page 67.
Chapter 9: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.
Changing power settings Changing power settings You can change the function of the power button, Standby key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode. Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off.
Chapter 9: Managing Power 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the arrow button to open the Power Scheme list, then click the power scheme you want. - OR Set the timers, then save your custom power scheme by clicking Save As and typing a name for the scheme. 4 68 Click OK. www.gateway.
Changing power settings Changing alarm options To change the alarm options: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the Alarms tab.
Chapter 9: Managing Power Changing advanced settings To change advanced power management settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 70 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.
Changing power settings Activating and Using Hibernate Mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.
Chapter 9: Managing Power To use Hibernate mode: ■ To use hibernation as a power savings mode, open the Power Options dialog box, click the Power Schemes or Advanced tab, click Hibernate as one of the power settings, then save the changes by clicking OK. ■ To manually place your computer into hibernation: ■ In Windows XP, click Start, Turn Off Computer, then press and hold SHIFT and click Hibernate. ■ In Windows 98 or Windows 2000, click Start, then click Shut Down.
Changing power settings 3 Click the Intel SpeedStep technology tab. 4 Change any of the following settings: 5 ■ To run the processor at full speed regardless of the power source, click the arrow button to open the Running on batteries list, then click Maximum Performance. ■ To run the processor at reduced speed (using less power) regardless of the power source, click the arrow button to open the Plugged in list, then click Battery Optimized Performance.
Chapter 9: Managing Power 74 www.gateway.
Travel tips 10 These tips can make traveling with your notebook more convenient and trouble-free. This chapter provides information on: ■ Using the modem ■ Using your radio frequency wireless connections ■ Transferring files ■ Protecting your notebook from loss and theft ■ Managing your notebook’s power efficiently Tips & Tricks To access the contents of this manual while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. www.gateway.
Chapter 10: Travel tips Modem ■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. ■ Take a telephone line protector. ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area.
Files Files ■ Copy your working files from your desktop computer to your notebook before you travel. ■ If you need to access your desktop computer files from your notebook while traveling, set up the desktop computer for remote access. Contact your network system administrator for more information about remote access. ■ Take extra diskettes for transferring files between computers and backing up files.
Chapter 10: Travel tips Power 78 ■ Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. ■ To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. ■ For information on conserving battery power, see “Conserving battery power” on page 65.
Customizing Your Notebook 11 Insert Customizing Your Computer module here. www.gateway.
Chapter 11: Customizing Your Notebook 80 www.gateway.
Upgrading Your Notebook 12 This chapter provides information about adding hardware devices to your notebook, including: ■ PC Cards ■ Bay modules ■ Memory www.gateway.
Chapter 12: Upgrading Your Notebook Adding PC Cards Your notebook has a PC Card slot (also known as PCMCIA card slots). This slot accepts a single Type I, Type II, or Zoom card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, refer to the PC Card manufacturer’s documentation for further information.
Adding PC Cards To remove a PC Card: 1 Click the remove hardware icon in the taskbar, then select the PC Card name and click Stop. -ORTurn off the notebook. Important 2 3 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. Insert picture of ejecting PC Card. www.gateway.
Chapter 12: Upgrading Your Notebook Changing bay modules Your docking station’s modular bay supports different bay modules, such as a CD, DVD, CD-RW, or combination DVD/CD-RW drive, a second hard drive, or a diskette drive. Insert picture of notebook and docking station with bays called out. To change bay modules: 1 2 3 Make sure your notebook is off. Detach the notebook from the docking station. Slide the bay module latch that corresponds to the bay you are changing (5.25-inch or 3.
Changing bay modules 5 Firmly push the new bay module straight into the bay until the latch clicks into place. 6 7 Place notebook back on the docking station. Turn the notebook on. www.gateway.
Chapter 12: Upgrading Your Notebook Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge-sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Installing memory Installing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use only memory modules designed for the Gateway 200 for upgrading your memory. To add or replace memory modules: 1 Follow the instructions under “Preventing static electricity discharge” on page 86.
Chapter 12: Upgrading Your Notebook 88 5 If you are removing a module, gently press outward on both clips at either end of the memory module until the module tilts upward. 6 Pull the memory module out of the slot. www.gateway.
Installing memory 7 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure the notch in the module lines up with the tab in the memory bay. Important 8 9 Use only memory modules designed for the Gateway 200. Gently push the module down until it clicks in place.
Chapter 12: Upgrading Your Notebook 90 www.gateway.
Networking Your Notebook 13 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. This chapter contains information about: ■ Benefits of using a network in your home, small office, or home office ■ Types of network connections ■ Using a wireless network ■ Purchasing additional network equipment www.gateway.
Chapter 13: Networking Your Notebook The benefits of using a network A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection A network makes sharing the Internet easy. Each computer that is connected to the network can share the same modem and telephone line or broadband connection and access the Internet at the same time.
The benefits of using a network Streaming audio and video files With a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network, a process called streaming. Playing multi-player games With a home network, you can play multi-player games.
Chapter 13: Networking Your Notebook Example network A network connects all your computers and other devices so that you can share files, programs, peripheral devices, and much more from any computer in your home or office. The picture below shows an example of a home network. 94 www.gateway.
Selecting a network connection Selecting a network connection One of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections. Wired connections HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks. HPNA Creating an HPNA network is as easy as knowing where your telephone jacks and computers are located.
Chapter 13: Networking Your Notebook Broadband Internet connections You can use your computer’s Ethernet or USB jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet or USB jack. Typically, if one computer is connected to the Internet, other networked computers can access the Internet through the shared Internet connection.
Selecting a network connection Assessing your connection needs To select the type of network that will work best for you, consider how you will use your network.
Chapter 13: Networking Your Notebook Wireless Ethernet (IEEE 802.11b, WiFi) A wireless Ethernet network is appropriate if: ■ You are looking for an alternative to using your telephone line or installing cable for connectivity ■ The ability to move about with your computer is as important as network speed ■ You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet ■ Your computer has wireless Ethernet (IEEE 802.
Selecting a network connection Compare the Gateway-supported network types and the maximum speed of each. Connection Type Rated Maximum Speed HPNA 2.0 Wired 10000 Kbps Ethernet Wired 10000 Kbps Wireless Ethernet (IEEE 802.11b or WiFi) Wireless 11000 Kbps Fast Ethernet Wired 100,000 Kbps When comparing the speed at which your network will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time on your network.
Chapter 13: Networking Your Notebook Using a wireless network Your notebook may have wireless Ethernet networking built-in. The information in this section tells you how to set up and access a wireless network. If your notebook does not have wireless networking built-in and you are interested in getting networking hardware for your notebook or other computers to set up a network in your home or office, go to “Purchasing additional network equipment” on page 138.
Using a wireless network Using wireless Ethernet in Windows XP If your system does not use Windows XP, follow the instructions under “Using wireless Ethernet in Windows 98 and Windows 2000” on page 126. Setting up wireless Ethernet networking in Windows XP If you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be instructed to run the Network Setup Wizard.
Chapter 13: Networking Your Notebook To run the Windows XP Network Setup Wizard: 1 Click on the Network Setup Wizard icon on the Windows XP taskbar. -ORClick Start, All Programs, Accessories, Communications, then click Network Setup Wizard. The Network Setup Wizard opens. 2 102 Click Next to continue through the wizard. www.gateway.
Using a wireless network 3 Click Next. The wizard found disconnected network hardware screen opens. 4 Click to select the Ignore disconnected network hardware check box, then click Next. The Select a connection method screen opens. www.gateway.
Chapter 13: Networking Your Notebook 5 Click the method that the notebook uses to access the Internet, then click Next. The Your computer has multiple connections screen opens. -ORClick Other, then click Next for a list of additional methods. Make a selection, then click Next. The Your computer has multiple connections screen opens. 104 www.gateway.
Using a wireless network 6 Click Let me choose the connections to my network, then click Next. The Select the connections to bridge screen opens. 7 Click to select the Wireless Network Connection check box, then click Next. The Give this computer a description and name screen opens. 8 Type a description of the computer in the Computer description box. www.gateway.
Chapter 13: Networking Your Notebook 106 9 Type the name by which the computer will be identified on the network in the Computer name box, then click Next. The Name your network screen opens. 10 Type the name of the workgroup this notebook belongs to in the Workgroup name box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with. 11 Click Next. The Ready to apply network settings screen opens. www.
Using a wireless network 12 Click Next to apply the network settings. The You’re almost done screen opens. 13 If you are setting up a wireless Ethernet network on other computers, you may want to use the Network Setup Wizard to do so. Click a method for installing and configuring the network on your other computers, then click Next. 14 Click Finish. www.gateway.
Chapter 13: Networking Your Notebook Turning your wireless Ethernet on or off in Windows XP There are times, such as when you are flying in an aircraft, when you should turn off your wireless Ethernet network. You can also turn off wireless Ethernet to conserve the battery charge on your notebook. To turn wireless Ethernet on or off in Windows XP using the Start menu: 1 Click Start, then click Control Panel. The Control Panel window opens.
Using a wireless network 3 Right-click Wireless Network Connection, then click Properties. The Wireless Network Connection Properties dialog box opens. 4 Click Internet Protocol (TCP/IP), then click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.
Chapter 13: Networking Your Notebook 5 Click the General tab. 6 If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box. Important 7 8 9 110 If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.
Using a wireless network Creating a wireless Ethernet network in Windows XP After you have turned on wireless Ethernet networks, you may want to create a new wireless Ethernet network. You can create either an access point or peer-to-peer wireless Ethernet network. Access Point An access point is a device that allows you to join both a wireless network and access a wired network at the same time. You can create an access point wireless network if you purchased an RG1000 or equivalent access point.
Chapter 13: Networking Your Notebook 112 3 Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. 4 Click Advanced. The Wireless Network Connection Properties dialog box opens. www.gateway.
Using a wireless network 5 Click the Wireless Networks tab. www.gateway.
Chapter 13: Networking Your Notebook 6 Click Add. The Wireless Network Properties dialog box opens. 7 Type the name of the network in the Network name (SSID) box. For an access point network, we recommend using the name of the access point device followed by the SSID name found on the back of the access point. Example: RG1000 1ff60a. 8 9 10 11 Click the Data encryption (WEP enabled) check box. Click to clear the The key is provided for me automatically check box.
Using a wireless network 15 Make sure that the This is a computer-to-computer (ad hoc) network check box is not selected. 16 17 Click OK to close the Wireless Network Properties dialog box. 18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. 19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. Click the General tab. www.gateway.
Chapter 13: Networking Your Notebook 20 Click the General tab. 21 If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box. Important 22 23 116 If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.
Using a wireless network Peer-to-peer (ad hoc) Use a peer-to-peer (ad hoc) network if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network. To create a peer-to-peer wireless Ethernet network in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens.
Chapter 13: Networking Your Notebook 118 3 Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. 4 Click Advanced. The Wireless Network Connection Properties dialog box opens. www.gateway.
Using a wireless network 5 Click the Wireless Networks tab. www.gateway.
Chapter 13: Networking Your Notebook 6 Click Add. The Wireless Network Properties dialog box opens. 7 Type the name of the network in the Network (SSID) box. For a peer-to-peer network, this can be any network name not already in use, for example Adhoc. 8 9 Click the This is a computer-to-computer (ad hoc) network check box. If an encryption key has been agreed to by the other members of your network, go to step 10. -ORIf your network is not using an encryption key, go to step 16.
Using a wireless network 15 Click the up or down arrow button to select the key index you have agreed to from the Key index (advanced) list. 16 17 Click OK to close the Wireless Network Properties dialog box. 18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. 19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. Click the General tab.
Chapter 13: Networking Your Notebook 122 20 Click the General tab. 21 Click Use the following IP address. www.gateway.
Using a wireless network 22 Type an IP Address value in the IP Address box and a Subnet Mask value in the Subnet Mask box for each wireless computer on your ad hoc network. The IP Address for computer 1 should end with a 1 and the IP Address for computer 2 should end with a 2. Example IP address and subnet mask for wireless computer 1 23 24 Example IP address and subnet mask for wireless computer 2 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.
Chapter 13: Networking Your Notebook 3 Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. 4 Click the network you want to connect to, then click Connect. Checking network signal strength in Windows XP If your wireless Ethernet network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength.
Using a wireless network 3 Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook. Important Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. www.
Chapter 13: Networking Your Notebook Using wireless Ethernet in Windows 98 and Windows 2000 If your system uses Windows XP, use the instructions under “Using wireless Ethernet in Windows XP” on page 101. Installing the ORiNOCO Client Manager in Windows 98 and Windows 2000 If you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be asked to install the ORiNOCO Client Manager.
Using a wireless network Configuring the ORiNOCO client manager in Windows 98 and Windows 2000 If you have wireless Ethernet, you need to configure your network settings. To configure the ORiNOCO Client Manager: 1 Click Start, Programs, ORiNOCO, then click Client Manager. The ORiNOCO Client Manager window opens. www.gateway.
Chapter 13: Networking Your Notebook 128 2 Click Actions, then click Add/Edit Profile. The Add/Edit Configuration Profile dialog box opens. 3 Type the name of the profile you are creating. When you create the first profile, you should rename the Default profile to the name of your profile. For example, if you will be using your computer on two different networks, such as at home and at work, you may want to name one profile Home and the other one Work.
Using a wireless network ■ Access Point - Use this network type if you are joining a wireless network and accessing a wired network through an access point. Contact your network system administrator or refer to the access point documentation for more information about using this network type. www.gateway.
Chapter 13: Networking Your Notebook 130 ■ Residential Gateway - Use this network type if you are setting up or joining a wireless network that is using a residential gateway to access the Internet. ■ Peer-to-Peer Group - Use this network type if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network. www.gateway.
Using a wireless network 5 Click Edit Profile. The Edit Configuration dialog box opens. 6 Type the name of your network and the encryption key (if required). ■ If you are connecting to an access point network, type ANY in the Network Name box to connect to any wireless Ethernet network within range of your notebook, or type the exact network name of the network you are joining.
Chapter 13: Networking Your Notebook 7 If you are configuring your notebook for an access point network, tabs are available to enter additional configuration information as necessary. Contact your network system administrator or refer to the access point documentation before typing this information. 8 9 Click OK to close the Edit Configuration dialog box. 10 If you are setting up your notebook for more than one network, repeat steps 3 through 8 to create additional profiles.
Using a wireless network 3 Click the Identification tab. 4 Type a unique computer name in the Computer name box. This name identifies this notebook on the network. 5 Type the name of the workgroup this notebook belongs to in the Workgroup box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with. 6 Type a description of the notebook in the Computer Description box.
Chapter 13: Networking Your Notebook Configuring Windows 98 and Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network: 134 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Network icon. The Network dialog box opens. 3 Click to select TCP/IP -> ORiNOCO Mini PCI Card in the The following network components are installed items list.
Using a wireless network 4 Click Properties. The TCP/IP Properties dialog box opens. 5 6 Click the IP Address tab. If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Specify an IP address, then type the IP address in the IP address box and the Subnet mask in the Subnet mask box. Important 7 8 If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.
Chapter 13: Networking Your Notebook Connecting to a wireless Ethernet network in Windows 98 and Windows 2000 Once you have set up your profiles for all the possible wireless Ethernet networks you may want to connect to, it is easy to select which network to access. To connect to a wireless Ethernet network: 1 2 Right-click the ORiNOCO Client Manager icon on the taskbar. Click Configuration Profile, then click the profile for the network you want to access.
Using a wireless network Important Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference due to natural obstructions such as walls, floors, and doors. www.gateway.
Chapter 13: Networking Your Notebook Purchasing additional network equipment Use the following shopping lists when purchasing equipment for your network. HPNA For an HPNA network you need: ■ An HPNA card installed in each desktop computer - OR An HPNA/V.
Purchasing additional network equipment Ethernet For an Ethernet network you need: ■ An Ethernet card installed in each desktop computer - OR An Ethernet jack on each desktop and notebook Ethernet card and hub - OR - An Ethernet PC Card installed in each notebook ■ An Ethernet hub or switch with enough ports for each computer and device in the network (hubs are slightly cheaper than switches but may run slower than switches) ■ Ethernet cable going from each computer to the hub or switch Important Al
Chapter 13: Networking Your Notebook Wireless Ethernet For a wireless Ethernet network you need: ■ A wireless Ethernet (IEEE 802.11b) PCI card installed in each desktop computer - OR A wireless Ethernet (IEEE 802.11b) PC Card installed in each notebook that does not have wireless Ethernet built-in ■ Wireless Ethernet PCI card A wireless Ethernet (IEEE 802.
Moving From Your Old Computer 14 Insert Data Migration Overview module here. www.gateway.
Chapter 14: Moving From Your Old Computer 142 www.gateway.
Maintaining Your Notebook 15 Insert Maintaining Your Computer module here. www.gateway.
Chapter 15: Maintaining Your Notebook 144 www.gateway.
Restoring Software 16 Insert Restoring Software module here. www.gateway.
Chapter 16: Restoring Software 146 www.gateway.
Troubleshooting 17 This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. This chapter also includes information about: ■ Telephone support ■ Automated troubleshooting systems ■ Tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 43 for more information about how to get help.
Chapter 17: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: 148 ■ Never remove the memory bay cover while your computer is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected. ■ Make sure you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 86.
First steps First steps If you have problems with your computer, try these things first: ■ Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 17: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities.
Troubleshooting Troubleshooting CD, DVD, CD-RW, or DVD/CD-RW drives The computer does not recognize a disc or the drive ■ The disc may not be correctly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place. ■ The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again. ■ Make sure the disc label is facing up.
Chapter 17: Troubleshooting ■ Shut down and restart your computer. ■ The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match. The regional code on your DVD drive is determined by delivery address for your computer. The regional code for the disc is on the disc, disc documentation, or packaging.
Troubleshooting Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click System, click the Hardware tab, then click Device Manager.
Chapter 17: Troubleshooting To free IRQ resources for the new device in Windows XP and Windows 2000: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. 3 Right-click the device or port you want to disable, then click Disable. The device or port is disabled.
Troubleshooting ■ Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You receive a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking or ScanDisk on the diskette.
Chapter 17: Troubleshooting Hard drive You receive an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see . ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon and clicking Empty Recycle Bin. Caution All deleted files will be lost when you empty the Recycle Bin. ■ If possible, save your files to a diskette or another drive.
Troubleshooting ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. ■ If you have the call waiting feature on your telephone line, make sure it is disabled. ■ Make sure your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 159.
Chapter 17: Troubleshooting Keyboard The external keyboard does not work ■ Make sure the keyboard cable is plugged in correctly. ■ Try a keyboard that you know works to make sure the keyboard port works. ■ If you spilled liquid in the keyboard, turn off the computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
Troubleshooting The LCD panel has pixels that are always dark or too bright ■ This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.
Chapter 17: Troubleshooting To check the dialing properties in Windows XP and Windows 2000: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab.
Troubleshooting ■ You can also call your telephone service and have them check the telephone line for noise or low line levels. ■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone company. ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy.
Chapter 17: Troubleshooting 4 To check your modem connection speed, select the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your Taskbar), your modem connection speed appears. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps.
Troubleshooting 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open” or “the modem has failed to respond,” the modem did not pass diagnostics. To run modem diagnostics in Windows 98: 1 2 Close all open programs. Click Start, then Settings, then click Control Panel. The Control Panel window opens.
Chapter 17: Troubleshooting 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 4 5 Select the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to exit Phone and Modem Options. To turn down the modem volume in Windows 98: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon. The Modems Properties dialog box appears.
Troubleshooting Passwords The computer does not accept your password ■ Make sure that CAPS password. LOCK and PAD LOCK are turned off, then retype the You forgot your startup password ■ The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.
Chapter 17: Troubleshooting ■ Make sure the battery is fully recharged. For more information, see “Recharging the battery” on page 61. ■ Make sure the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 62.
Troubleshooting To set a default printer in Windows 98 and Windows 2000: 1 2 ■ Click Start, Settings, then click Printers. Right-click on the name of the printer you want to be the default printer, then click Set as Default. Reinstall the printer driver. Use the manual that came with your printer for instructions on installing the printer driver. You receive a “Printer queue is full” error message ■ Make sure the printer is not set to work offline.
Chapter 17: Troubleshooting ■ If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory. You receive a “Printer is out of paper” error message ■ After adding paper, make sure the printer is online. Most printers have an online/offline button that you need to press after adding paper.
Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely.
Chapter 17: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated troubleshooting system (ATS) Use an automated menu system and your telephone keypad to find answers to common problems. 800-846-2118 (US) 877-709-2945 (Canada) Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.
Tutoring and training Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: ■ The printed or online documentation that came with your hardware or software.
Chapter 17: Troubleshooting Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.com/training Online Training from Learn@Gateway More than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in.
Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information ■ Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
Regulatory compliance statements Regulatory compliance statements Wireless Guidance Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device. Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections).
Appendix A: Safety, Regulatory, and Legal Information 176 Warning Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Regulatory compliance statements United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway 200STM This device complies with Part 15 of the FCC Rules.
Regulatory compliance statements Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
Appendix A: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Regulatory compliance statements Telecommunications per DOC notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Appendix A: Safety, Regulatory, and Legal Information Mexico Intentional emitter Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on the system label.
Regulatory compliance statements European radio approval information (for products fitted with EU-approved radio devices) This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information European telecommunication information (for products fitted with EU-approved modems) Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999/5/EC.
Regulatory compliance statements Japan Wireless devices Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is on the system label. Operational guidelines for 2.
Appendix A: Safety, Regulatory, and Legal Information VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference.
Regulatory compliance statements Australia and New Zealand Wireless devices Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Notices Notices Copyright © 2002 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Appendix A: Safety, Regulatory, and Legal Information 190 www.gateway.
Index A AC adapter connecting 22 connector 3, 19 damaged 22 defective 24 AC power international adapters 65 accessories 11 safety precautions 174 America Online 92 application key 32 arrow keys 32 audio troubleshooting 168 audio file streaming 93 automobile/airplane power adapter 11, 65 B battery 11 alarm options 67, 69 bay 7 changing 63 charge indicator 30 charge status 60 conserving power 65 installing 63 managing power 65 meter 60 monitoring charge 60 recalibrating 62 recharging 22, 61 release latch 7
USB 3, 5, 18 VGA 5, 16, 18 video out 16 copyright notice 189 cover release latch 2 Customer Service 169, 170 Accounting 170 Sales 170 Warranty 170 D data transfer speed 98 default printer 166 devices 11 dialing codes 76 diskette drive 51 inserting 51 diskette drive troubleshooting 154 docking port 7 docking station connector 14 release lever 16, 17, 20 separating from notebook 28 double-clicking 37 dragging 37 drives CD/DVD 52 diskette 51 installing and replacing 84 modular bay 14, 15, 20 sharing 92 DVD 65
Internet button 8, 35 Internet connection broadband 96 troubleshooting 156, 161 IRQ conflicts 153 jacks Ethernet 3, 19 headphone 3 microphone 3 modem 3 network 3, 19 speaker 3 modular bay 14, 15, 20 monitor port 5, 18 mouse port 18 troubleshooting 164 moving pointer 37 screen objects 37 MP3 file streaming 93 MPEG file streaming 93 multi-player game playing 93 K N Kensington cable lock 77 lock slot 6, 19 keyboard 9 port 18 troubleshooting 158 navigation keys 32 network jack 3, 19 troubleshooting 164 ne
PC Cards 82 PC Doctor 150 peripheral devices 11 pointer 36 moving 37 port replicator using 11 ports Firewire 3, 18 i.
static electricity 86 status indicator 8 battery charge 30 Caps Lock 30 hard drive 30 numeric keypad 30 power 30 Scroll Lock 30 support tool PC Doctor 150 surge protector 24 system identification label 7, 20 system keys 32 T technical support automated troubleshooting 170 FaxBack support 170 resources 169 Technical Support 170 tips before contacting 169 tutorial service 170 telephone line protector 76 line tester 76 telephone support 169 touchpad 9, 36 buttons 36 clicking 37 double-clicking 37 moving point
streaming 93 volume adjusting modem 163, 164 W waking up your notebook 25 Windows key 32 wireless connections using while traveling 76 wireless Ethernet 96, 98 checking signal strength 124, 136 configuring Windows 2000 134 configuring Windows 98 134 configuring Windows XP 108 connecting to 123, 136 creating network 111, 127 setting up in Windows 2000 126 setting up in Windows 98 126 setting up in Windows XP 101 turning off 108, 126 turning on 108, 126 196