Safety & Care Safety & Care WARNING To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment.
Safety & Care 9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Safety & Care • Ensure proper ventilation — the vent slots on the DIRECTV Receiver must be left uncovered to allow proper airflow to the unit. Blocking the airflow to the unit could impair performance or IMPORTANT: Be sure not to place your DIRECTV Receiver near anything WET or HOT! damage your receiver and other components. • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of a “hot component” such as an audio power amplifier.
Safety & Care • Always unplug the DIRECTV Receiver, TV and other equipment before you connect or disconnect any cables. • Leave the main power connector accessible the mains connector at the back of the unit in case of emergency shutdown • CAUTION: Electric Shock — never attempt to disassemble the DIRECTV Receiver yourself; always take it to a qualified service person when repair is required.
Contents Chapter 1 – Getting Started Welcome ..................................................................................................................................... 2 Making the Right Connections .................................................................................................. 3 Hardware Reference .................................................................................................................... 4 Getting Familiar ..............................................
Section Contents Title Chapter 3 – The Quick Menu Using the Quick Menu ............................................................................................................. 32 Settings ..................................................................................................................................... 32 Audio Options .......................................................................................................................... 34 Category Sort ...........................
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Chapter 1 2 Welcome 3 Making the Right Connections 4 Hardware Reference 7 Getting Familiar 10 Choose Your Setup 18 Guided Setup & Activation 20 Programming Your Remote Control
Getting Started Welcome TIP With its astounding variety of channels and choices, crisp digital-quality picture and sound and one-of-a-kind sports and events… DIRECTV ® service offers everything you’d want in your television You can find experience. With the DIRECTV Receiver you can expect more than ever before, with access to over additional information and the 225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV service.
Safety & Care Making the Right Connections Are you ready to connect your DIRECTV® Receiver and your other components? Whether you’re having your system professionally installed or handling it yourself, be sure to read over the following few pages to familiarize yourself with some important tips for safety and care. Before you begin Your satellite dish antenna must be installed before you can begin following the procedures in this User Guide. (Professional installation is highly recommended.
Getting Connected Hardware Reference General Satellite Dish Antenna This is your “dish” and related hardware, affi xed to your roof or other surface, which picks up the broadcast signals from our satellites. DIRECTV Receiver (or Satellite Receiver) Your DIRECTV Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming. Access Card Contains information about your DIRECTV® service.
Hardware Reference Cables & Connections Best Video: S-Video Jack and Cable S-Video jacks and cables provide the best picture quality. You will still need to connect the left and right audio cables to the TV, or optical audio cable to your stereo, because the S-Video cable only carries the picture signal, not sound. S-Video Jack Audio/Video (A/V) Jack and Cable Audio/Video (A/V) cables provide very good picture quality and stereo sound, and should be used if your TV does not have S-Video jacks.
Helpful Hardware Re Getting Connected Telephone Jack and Cord The telephone line cord is required to connect your DIRECTV Receiver to a land-based telephone line if you choose to subscribe to DIRECTV programming. The phone line connection is used to periodically call DIRECTV. You will need an RJ11-type modulator jack (the most common type Phone Jack of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your warranty.
eference Getting Familiar Getting Familiar DIRECTV Receiver Front Panel 1 1) 2 3 4 5 6 5 7 8 9 POWER – Turns your DIRECTV Receiver on or off. Your DIRECTV Receiver still tunes and receives messages when powered off. 2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control. 3) GUIDE – Displays the onscreen program guide. 4) MENU – Brings up the Quick Menu to access settings and services. 5) ARROWS – Move the onscreen highlight up, down, left or right.
Getting Connected Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV Receiver materials and insert the card, SELECT Acti ve In fo facing upward, fully into the slot. DIRECTV Receiver Rear Panel 1 2 3 4 5 6 7 8 9 10 Your equipment may not look exactly like the model illustrated. 1) SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite dish antenna. 2) OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable.
Getting Familiar 5) S-VIDEO – Provides the best picture quality, better than VIDEO RCA-type or RF coaxial cable jacks. If your TV has an S-Video jack, use it along with the audio jacks (S-Video only carries picture information, not sound) to connect to your TV. 6) VIDEO (Yellow) – Provides better picture quality than the OUT TO TV jack. Connect the second RCA-type composite VIDEO jack to another device, such as a VCR. You must also connect the AUDIO cables when using the VIDEO connection.
Getting Connected Choose Your Setup TIP There are several ways to connect your receiver to match your particular equipment setup and to gain When working with optimum signal quality. The basic steps are as follows: cables, be sure to connect corresponding • Connect the satellite dish cable to your receiver. outputs and inputs (Video • Connect the receiver audio and video to your TV or VCR. OUT to Video IN, Right • If you connected the receiver to a VCR, connect the VCR to your TV.
Choose Your Setup Connecting Your DIRECTV Receiver to your TV or VCR Depending on the connections on the back of your TV or VCR, you have the following options: • S-Video & A/V Audio Connection (Best Quality) • A/V Connection (Better Quality) • RF Coaxial Connection (Good Quality) These connections are described on the following pages.
Getting Connected S-Video & A/V Audio Connection (Best Quality) Using the S-Video cable, connect one end to the S-VIDEO output jack on the DIRECTV Receiver and the other end to the S-Video input jack on the TV. Using the A/V cable, connect the white and red plugs from one end of the A/V cable to the AUDIO L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connect the plugs from other end of the A/V cable to the corresponding audio input jacks on your TV or VCR.
Choose Your Setup BEST QUALITY Television CONNECTION – S-Video & A/V Audio The back panels of your equipment may not look exactly like those illustrated.
Getting Connected A/V Connection (Better Quality) Using the A/V cable, connect the white, red and yellow plugs from one end of the A/V cable to the AUDIO L (white) and R (red) and VIDEO (yellow) output jacks on the back of the DIRECTV TIP To switch between watching your VCR and watching video from your receiver, you may need to program the INPUT key on your DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding A/V input jacks on your TV.
Choose Your Setup VERY GOOD QUALITY CONNECTION – A/V Television The back panels of your equipment may not look exactly like those illustrated.
Getting Connected RF Coaxial Connection (Good Quality) TIP To switch between watching your VCR and watching video from your receiver, you may need to program Using an RF coaxial cable, connect one end to the OUT TO TV jack on the DIRECTV Receiver and the other end to the antenna in jack on the TV or VCR. If hooking up a VCR, use another RF coaxial cable to connect one end to the out to TV jack on the VCR and the other end to the antenna in jack on the TV. the INPUT key on your DIRECTV remote.
Choose Your Setup GOOD QUALITY Television CONNECTION – RF Coaxial The back panels of your equipment may not look exactly like those illustrated.
Getting Connected Guided Setup & Activation Now that your receiver and equipment are all hooked up and plugged in, you’re ready to finish all the details to begin receiving your DIRECTV service. 1) Make sure the MODE SWITCH on the remote control is set to DIRECTV. TIP 2) Press TV POWER ON. The DIRECTV Receiver will turn on. 3) The first screen will allow you to select a language. Using the arrow keys on the remote control, You may decide to set up, move to the language you prefer and press SELECT.
Guided Setup & Activation After these setup procedures are complete, you’ll see the Satellite Data Acquisition screen, as the receiver gathers information from the satellite for the onscreen program guide. Next, you’ll be given the opportunity to set up your phone connection, as well as program your remote to control other equipment such as your TV and/or DVD player.
Getting Connected Programming Your Remote Control You can program the DIRECTV remote control to operate your TV power, volume and mute, additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV Receiver. 1) Press MENU to display the Quick Menu. 2) Highlight Settings and press SELECT. 3) Highlight Setup and press SELECT. 4) Press SELECT on Remote in the left menu. 5) Follow the onscreen instructions to program your remote for your TV or additional equipment (AV1 and AV2).
Programming Your Section RemoteTitle Control Factory Defaults To reset all the functions of the remote control to the factory defaults, follow these steps: 1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE and SELECT until the light above the slide switch on the remote flashes twice (about 5 seconds). 2) Enter 9-8-1. The light on the remote will flash twice, indicating you have cleared AV1, AV2 and TV modes.
Getting Started 22 Chapter 1
Troubleshooting Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps.
Other Information Remote Control Problems Problems with the remote control Check that nothing is between the remote control and the remote sensor. Make sure the remote control is in DIRECTV mode. Slide the mode switch to the DIRECTV position so the remote will control the DIRECTV Receiver. Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries.
Troubleshooting Fine-Tuning the Signal If you self-installed your satellite dish antenna, you may have already used Guided Setup to find the dish-pointing coordinates, acquire and fine-tune the signal and run a system test. If you need to run Guided Setup again, select Settings from the Quick Menu, then select Guided Setup. Next, press SELECT on Satellite, then select Repeat Satellite Setup. Running the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver.
Other Information 3) Select Settings. 4) Select Setup, then Info & Test. 5) Use arrow keys to highlight the System Test tab, then press SELECT on Run Test. 6) If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. 7) If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV. You should run a system test several times before concluding that there is a problem.
Limited 90-Day Warranty Limited 90-Day Warranty DIRECTV warrants your DIRECTV Receiver (Model Number: D11) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of purchase. Who is Covered? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase.
Other Information All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of purchase, you pay for the replacement of all parts, and for all labor charges. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Limited 90-Day Warranty hardware or software provided by DIRECTV, installing software modifications, “hacks” or utilizing service access or “back doors” will void this limited warranty. Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
Other Information To Get Warranty Service... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details. To Get Out-of-Warranty Service...
Limited 90-Day Warranty RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV RECEIVER. SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. DIRECTV, Inc. 2230 E.
Other Information Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. These numbers are located on the product. Model No. ___________________________________________________________________ Serial No.
DIRECTV PROTECTION PLAN DIRECTV PROTECTION PLAN Protect your DIRECTV® System with the DIRECTV PROTECTION PLAN. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your DIRECTV System, giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment. DIRECTV PROTECTION PLAN Benefits Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term.
Other Information Sign up for the DIRECTV PROTECTION PLAN Today If you have standard DIRECTV Receiver(s), visit DIRECTV.com and SIGN IN using the simple steps below or call 1-800-DIRECTV. 1. SIGN IN with your user name and password, or click on the “Register Now” link and go through the easy steps, then continue with Step 2. 2. SELECT Option B, and then click the “Next” button at the bottom of the page. 3.
DIRECTV PROTECTION PLAN FCC Customer Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: DIRECTV, Inc. 2230 E.
Other Information This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur in a particular installation.
FCC Customer Information This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C.
Other Information The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
Index Index A D I Access card 7, 8, 19, 53, 54 ARROW keys 7 Audio options 25, 35 Language 35 Autotune 28 Date & Time 31 DIRECTV mode 48, 52 DIRECTV PROTECTION PLAN 61 DIRECTV Receiver Problems 47 Dish-pointing coordinates 53 INFO 25, 27, 30, 50 INFO button 27, 50 B Back panel 50 Batteries 48, 52, 53 Buttons 47 C Cables 5, 9, 10, 12, 14, 16, 49, 53 Caller ID Problems 31, 48 Category sort 36 Channel banner 7, 25, 40, 50 Channel blocks 41 Channel list 42 Connections 1, 5, 50, 53 E EXIT key 36 F Favor
Other Information N Notification 39 P Parental Controls 25, 31, 34, 40, 43, 44 channel blocks 25, 31, 34, 40, 43, 44 ratings 25, 31, 34, 40, 43, 44 spending limits 25, 31, 34, 40, 43, 44 unlocking 25, 31, 34, 40, 43, 44 unrated programs 25, 31, 34, 40, 43, 44 viewing hours 25, 31, 34, 40, 43, 44 Passcode 43, 44 Pay Per View 2, 23, 26, 30, 31, 36, 42 Power surge 49 Previous channel 24 Previous channels 49 68 Index Programming 2, 4, 6, 7, 16, 19, 24, 37, 41, 51, 57 ordering 2, 4, 6, 7, 16, 19, 20, 24, 37,
Index S U Satellite Data Acquisition 19, 47 Satellite Setup 53 Scheduler 33 Search 26, 37 Settings 18, 44, 54 Setup 1, 10, 12, 14, 15, 16, 17, 18, 19, 50, 51, 53, 54 Showings 26 Spending limit 42 System Test 46, 53, 54 Unlock a particular program 43 User profile spending limit 2 viewing hours 2 W Warranty 6, 45, 55, 56, 57, 58, 60 T Temporarily unlock 43 Timer 49 To Do List 29, 30 Troubleshooting 45, 46 Tuning to 52 Tuning to a program 52 TV ratings 41 Chapter 4 69
Other Information DIRECTV programming sold separately. ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PREPAYMENT MAY BE REQUIRED. Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is sold separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware.
