User's Manual
36 | P a g e
o Select “+” in HOME screen.
o Long press the “FOBO Button” on the TAG until you hear the beep
sound.
o Make sure your smart phone has Bluetooth 4.0 and above capability.
NOTE: BLUETOOTH 2.0 OR 3.0 WILL NOT WORK WITH
THIS DEVICE.
o Please check if the FOBO TAG has been paired before to another
Login account. You’ll need to “Release” the FOBO TAG from the
Login account that it is paired to, before using on your account. The
FOBO TAG is designed to pair with one Login account only to
protect your privacy.
o Try to reset the Bluetooth manager of your smart phone (for iOS:
Settings-> Bluetooth-> OFF->ON). At times the Bluetooth manager
may be disrupted which may require manual reset.
Unable to connect FOBO TAG after pairing
o Make sure there is nothing blocking the RF signal between FOBO
TAG and your smart phone.
o Make sure you Login with the same information (e-mail) that was
used to pair with this FOBO TAG.
o Upon connection you should see a clear signal bar graphics below
the TAG on right side.
o Make sure to change the battery immediately after you receive a low
battery alert. FOBO TAG might not function properly of battery
level is too low. The CR2025 coin cell battery could last up to one
year; depending on usage the battery life may be much lesser than
one year.
Unable to see all paired FOBO TAGs after sign out and login again
o Note that FOBO TAG pairing information is tied to your login
account using your e-mail address.
o Make sure you login using the correct e-mail address that was used
to pair your FOBO TAGs.
o Make sure you did not save your FOBO TAG settings and Logout
when there is no internet connection. This might cause failure to
synchronize your FOBO TAG information with FOBO cloud server
thus disrupting your Login account database.
PromptME did not alert when FOBO TAG in vicinity
o Try again with FOBO TAG app in the foreground when you want to
detect an in-coming FOBO TAG. Due to power saving protocol in
your smart phone operating system, there may be some delay in
detecting a FOBO TAG signal if the app is put to the background.
o Ensure PromptME feature is activated and your smart phone must be
disconnected from the FOBO TAG for more than 20 seconds.