ApplePie User Manual

Warranty
When purchased new from an Authorised Ekol Retailer
your new ApplePie stove includes an Extended 10 year
limited warranty on the main body of the stove.
Details of Authorised Retailers can be found at www.
defrastoves.com or www.applepiestove.com
Your warranty needs to be registered within 30 days of
purchase and will be effective from date of purchase.
Your stove can be registered online:
http://www.defrastoves.com
Appliances purchased outside of the Authorised Ekol
Retailer network will carry the standard 12 month warranty.
If you do not register in time, or have not purchased
through an Authorised Retailer don’t worry - our stoves are
built to last and you are unlikely to have any issues. In the
unlikely event you do encounter any problems, we will still
be here to help.
The Extended Warranty is valid for the rst owner at
the rst tted domestic location only. Installations into
commercial premises, rental accommodation or where the
primary user of the appliance will change on a regular basis
will be covered by a limited 12 month warranty only.
To qualify, the appliance has to be installed to the relevant
Building Regulations standards by a suitably trained
competent person (such as a HETAS installer in the UK).
Certicate of installation and the commissioning report
along with proof of purchase will be required to register the
warranty.
Any use of the appliance contrary to any instructions in this
manual will invalidate the warranty.
The Warranty guarantees the main stove body be free of
manufacturing defects for the relevant period.
Excluded from any warranty are:
1) Paint nish discolouration can occur normally and is not
considered a fault. Paint which has failed to cure properly
due to initial over or under ring is excluded from warranty.
2) Consumable items including but not limited to internal
rebricks, glass, bafe plates, log retaining bars, paint and
surface nishes, door and glass rope seals.
3) Damage caused by incorrect use, incorrect/ non-
recommended fuel, over-ring or poor maintenance will not
be covered and will invalidate the warranty.
4) Damage caused by unauthorised modications or repair.
5) Faults or defects caused by local specic conditions
such as draught problems or chimney defects.
6) Damage caused by corrosion due to the appliance being
stored in unheated damp environments or by excessive
moisture ingress via ue system.
7) Bioethanol burner units where tted, are excluded from
the Extended Warranty.
8) Warranty claims are limited to the repair or supply of
replacement parts or entire appliance where necessary
(to be determined by Ekol) including shipping costs (UK
mainland only), and tment of the replaced or repaired
part if required, at the Ekol factory. This is not an ‘on-site’
warranty and any installation or removal costs or incidental
costs will neither be covered nor accepted.
In the event of a successful warranty claim Ekol reserve the
right to either (at their discretion) replace, repair or refund
the purchase price of the goods in question.
Replaced or repaired parts are covered for the remainder
of the Warranty period.
Should you encounter any problems with your system
and if there is any doubt as to the cause of the issue, rst
contact your installer.
If the appliance is suspected to be at fault, contact your
Ekol Retailer from whom you purchased the appliance
- They will be able to help you quickly or contact us at
Ekol on your behalf. You will need to provide a copy of
your original sales receipt, installation certicate (i.e.
from HETAS)/ or Building Control Certicate, and Service
Record (see previous pages of this manual).
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