User Manual

and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping
carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a
battery, please contact the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for inspection or repair, you are agreeing to Horizon’s Terms and
Conditions found on our website under the Repairs tab.
Notice: Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center 4105 Fieldstone Road
Champaign, Illinois 61822, USA
Online Repare Request visit: www.horizonhobby.com/repairs
All other Products requiring warranty inspection or repair should be shipped to
the following address:
Horizon Product Support4105 Fieldstone Road
Champaign, Illinois 61822, USA
WARRANTY & REPAIRS 19