User Manual

18 WARRANTY & REPAIRS
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated
with the use of this Product, you are advised to return this Product immediately
in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of
law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our website at www.
horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online
Repair Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be includ-
ed, but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Repair Request is available at www.
horizonhobby.com under the Repairs tab. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When calling Horizon, you
will be asked to provide your complete name, street address, email address