User Manual

15
Consumer Warranty and Repair Policy
Saito
TM
engines are guaranteed against workmanship and
manufacturing defects for a period of 3 years from the
original date of purchase. This warranty is limited to the
original purchaser of the engine and is not transferable.
Warranty repairs will not cover:
●
Normal engine wear
●
Damage due to insufficient maintenance
●
Damage related to over-revving of engine due to
small prop size or unreasonable use
●
Rusted bearings
●
Crash damage
●
Damage due to use of improper fuel and/or
glow plug
●
Damage due to lean runs, such as rusted bearings,
seized connecting rod or piston, etc.
●
Damage caused by foriegn objects (dirt or broken
glow plug filaments)
●
Damage caused by unreasonable mounting or
running conditions (dust, insufficient cooling,
improper mounting, improper propeller size, or
lack of balancing, etc.)
●
Damage due to improper disassembly
●
Modifications of any kind
If your engine needs repair, please do the following:
Ship your engine in its original box, freight prepaid to:
Horizin Service Center
Attn: Saito Service
4105 Fieldstone Road
Champaign, IL 61822
Phone:[phone]
Include complete name and address information inside
the carton, as well as clearly writing it on the outer
label/return address area.
Include a note containing a brief summary of the
difficulty and include the following information:
Nitro content and brand of fuel
Propeller size and brand used
Type of glow plug used
Type of engine mount
Approximately how much running time the engine had
before difficulty
Date your correspondence and be sure your name and
address appear on this enclosure. Also, include a phone
number where you can be reached during the business day.
Warranty Repairs
To receive warranty service, you must include your
original dated sales receipt to verify your proof-of-
purchase date. Providing that warranty conditions have
been met, your engine will be repaired without charge.
Non-Warranty Repairs
Should your repair cost exceed 50% of the retail
purchase cost, you will be provided with an estimate
advising you of your options. Any return freight for non-
warranty repairs will be billed to the consumer.
Please advise us of the payment method you prefer to
use. The Horizon Service Center accepts VISA.
MasterCard or money orders. If you prefer to use a
credit card, include your card number and expiration date.
The consumer Warranty Registration below must be
completely filled out and mailed to:
Horizon Service Center
ATTN:Saito Warranty
4105 Fieldstone Road
Champaign.IL 61822