User manual

Chapter 6 Troubleshooting Page 63
Chapter 6 Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the SGT-LD-55-23. For
warranty assistance, contact your service provider or distributor for the process.
Q 1. What if my SGT-LD-55-23 fails to connect to the remote one?
 Ethernet Link: Check the availability of power to the bridge by observing the LED status on the
power injector or on top of the RJ-45 Jack of the unit.
- Green: The SGT-LD-55-23 is connecting to the backhaul network.
- Off: The SGT-LD-55-23 disconnects from the wired network, check if the power cord and
Ethernet cables to the network and bridge are correctly connected.
 Basic Configurations: Mismatched basic settings among bridges are the most common cause
of connectivity failure. If the bridge does not associate with a remote bridge, check that options
in each device are identical.
 Security Settings: Remote bridges attempting to authenticate to your bridge must support the
same security options configured in your bridge, such as WEP and WPA (2)-PSK. If your bridge
fails to associate with others, check that the security settings are the same as your bridge
settings.
 Antenna Alignment: If the methods above are all checked to be correct, you can observe and
verify antenna alignment with RSSI value.
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “Backup/Restore Settings” from “Management”
Q 3. What if I would like to backup and restore my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings you have backed up
previously in “Backup/Restore Settings” from “Management”.