Setup guide

SageTV HD Media Extender Page 7

Model STX-HD100

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or email us at support@sagetv.com

Troubleshooting Guide

This Troubleshooting Guide should be your first reference for any questions or problems you are

having with the HD Media Extender. For discussions with other SageTV users, you can post in

our discussion forum at forums.sagetv.com/forums. For SageTV technical support, submit a

support request at www.sagetv.com/request.html and we will reply within 72 hours.

Installing a SageTV Server Upgrade

When SageTV is closed on the server for an upgrade install, the HD Media Extender will go into

standby mode. After upgrading SageTV on your server, it is recommended that you check for an

extender firmware update before reconnecting to the server: while still in standby mode, press

the Home button on the remote or the Menu button on the front panel of the extender to return to

the Servers menu. Then, see Installing a firmware update, below.

Installing a firmware update

From the Servers menu, go to the Settings menu, where there is an option to check for a

firmware update. If an update is available, you will be asked whether to download it and update

your extender now. IMPORTANT! The screen may flash while the update is being installed.

This is normal. *** DO NOT TURN THE EXTENDER OFF WHILE A FIRMWARE

UPDATE IS IN PROGRESS. ***

There is no TV output and the unit does not respond at all

Confirm that the device’s power cord is plugged in and the power switch on the back of the unit

is turned on.

No servers listed on the Servers menu

Check the Requirements section near the beginning of this guide to confirm all configuration

requirements. If the extender is set to use DHCP as its network configuration, make sure there is

an active DHCP server on your network. If the extender is set to use a Static IP address as its

network configuration, confirm that those settings are correct.

No Video on the TV

If you see no image on your TV, make sure that the TV is set to use the same video connection

used on the extender. If the connections are set correctly, use the Video Out button near the

bottom of the extender’s remote to change the video output resolution used by the extender. Wait

a few seconds after using the Video Out button before pressing it again to try the next video

output resolution.