Operation Manual

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If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to
an obligatory rule applicable to consumers pursuant to their national legislation, such
invalidity or illegality shall not impair or affect the remaining provisions or parts of this
guarantee. This guarantee does not affect the Customer statutory rights.
B)General Guarantee conditions
Sagemcom shall have no liability under the guarantee in respect of: Damage, defects,
breakdown or malfunction due to one or more of the following: failure to properly follow the
installation process and instructions for use; An external cause to the equipment (including
but not limited to: lightening, fire, shock, vandalism, inappropriate conditions of electrical
network or water damage of any nature); Modifications made without the written approval of
Sagemcom; Unsuitable operating conditions, particularly of temperature and humidity; Repair
or maintenance of the equipment by persons not authorised by Sagemcom. Wear and tear
from normal daily use of the equipment and its accessories. Damage due to insufficient or bad
packaging of equipment when returned to Sagemcom. Usage of new versions of software
without the previous approval of Sagemcom. Work on any equipment or software modified or
added without the prior written consent of Sagemcom. Malfunctions not resulting from the
Equipment or from software installed in user workstations for the
purpose of use of the equipment. Communication problems related to an unsuitable
environment including: problems related to access and/or connection to the Internet such as
interruptions by access networks or malfunction of the line used by the subscriber or his
correspondent; Transmission faults (for example poor geographical coverage by radio and TV
transmitters, interference or poor line quality); Local network faults (wiring, servers,
workstations) or the failure of the transmission network (such as but not limited to
interferences, fault or poor quality of the network); Modification of the parameters of the
cellular or broadcast network carried out after the sale of the Product. Normal servicing (as
defined in the user guide supplied with the equipment) as well as malfunctioning due to
servicing not being carried out.
Servicing costs are in any event always borne by the customer. Malfunctions resulting from
the usage of products, consumables or accessories not compatible with the equipment.
C) Out of Guarantee Repairs
Authorised Sagemcom Repair Centre for a cost estimation prior to work being carried out. In
such cases, the repair and delivery costs will be invoiced to the customer. The foregoing shall
apply unless otherwise agreed in writing with the customer and only for the United Kingdom
and Ireland.
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