User manual

MF 6990dn - Agoris C935
- 118 -
14 - Troubleshooting
Internet codes
Network codes
19 Memory saturated The machine can no longer receive as the memory is full. There
are too many unprinted documents or documents waiting to be
sent.
Print out the documents received and immediately send or
delete documents waiting to be sent.
20 Memory saturated Received documents memory saturated. Print out received
documents.
25 Caller stop The communication was stopped by the caller.
26 Disconnection Sending did not start. The telephone line is too noisy.
27 Document incorrectly sent  For emission: send the document again.
 For reception: ask your caller to send the document again.
Code Meaning Reason / Solution
64 No provider response Modem cannot connect to the service provider.
If the error is systematic, check the call number for the service
provider and possibly the machine's prefix.
67 Cannot connect to SMTP
server
Cannot connect to outgoing SMTP server, the service is
momentarily unavailable.
If the error is systematic, check the internet connection and
server parameters.
68 Cannot connect to POP3
server
Cannot connect to incoming POP3 server, the service is
momentarily unavailable.
If the error is systematic, check the internet connection and
server parameters.
69 Disconnection from
provider
The service is momentarily unavailable. Try again later.
70 SMTP server
disconnection
Disconnection from the outgoing SMTP server, the service is
momentarily unavailable. Try again later.
71 POP3 server disconnection Disconnection from the incoming POP3 server, the service is
momentarily unavailable. Try again later.
72 Internet disconnection The service is momentarily unavailable. Try again later.
Code Meaning Reason / Solution
80 Disk protected or file
already exists
The file could not be archived, either because the directory is
write protected, or because a file with the same name already
exists in the directory.
81 Incorrect authentication Incorrect "Login" and / or "Password"
82 Unsupported
authentication dialect or
method
Check that the authentication proposed by the Server is NTLM.
83 Invalid password or
directory unknown
Incorrect "Password" and / or "Directory" parameters
Code Meaning Reason / Solution