User manual

MF 6990dn - Agoris C935
- 116 -
14 - Troubleshooting
Smart card incidents
The table in this section presents problems that may occur reading smart cards and their causes.
Horizontal lines or
stripes on the
image
The machine is not resting on a
flat surface.
Place the machine on a strong, flat surface.
There is toner in the paper path. Print out several blank pages to eliminate the toner.
One or more toner cartridges are
defective or incorrectly installed.
Remove the toner cartridges and check their
condition.
Replace the defective toner cartridge(s).
Reinstall the toner cartridges correctly.
Mediocre or very
low intensity colour
reproduction
One or more toner cartridges are
defective.
Remove the toner cartridges and check their
condition.
Replace the defective toner cartridge(s).
Reinstall the toner cartridges correctly.
Wrong colours One or more toner cartridges are
defective.
Remove the toner cartridges and check that the toner
is evenly distributed inside.
Reinstall the toner cartridges correctly.
One or more toner cartridges are
empty or nearly empty.
Check whether the message THE TONER
CARTRIDGE IS NEARLY EMPTY X or THE TONER
CARTRIDGE IS EMPTY - REPLACE IT X appears
on the machine.
Replace the toner cartridge indicated.
Incorrect
registration of
colours - the
colours blend and
vary from one
page to the next
The front cover of the machine is
not correctly closed.
Check that the front cover of the machine is correctly
closed.
One or more toner cartridges are
defective.
Remove the toner cartridges and check their
condition.
Replace the defective toner cartridge(s).
Reinstall the toner cartridges correctly.
The media used is damp. Remove the loaded media and replace it with dry
media.
Message Cause
Unknown card The smart card is wrong or defective.
Zero smart card capacity The smart card has already been used.
Operation cancelled Operator stop.
Operation prohibited The toner cartridge has not yet reached its critical threshold and may
still be used before being replaced.
Symptom Possible cause Solution