User guide

41
Troubleshooting
Gigaset SE680 WiMAX / engbt / A31008-N925-R101-4x-7619 / Appendix.fm / 12.8.09
Schablone 2007_10_19
Other faults and problems
You are using a firewall on the PC that prevents access to the Gigaset SE680 WiMAX
modem
Test this, if necessary, by briefly switching off the firewall. If access is possible, configure
the firewall. For details, refer to the user guide for your firewall.
You have forgotten the system password
If you set or changed the system password by yourself and you will forget it, your
Gigaset SE680 WiMAX modem must be reset to the factory default settings.
Power failure
No data will be lost.
Before contacting customer service or your provider
ì First exclude all the faults listed in this section.
ì Have the documentation supplied by your provider ready.
ì If you can open the configuration progam in the Web browser, click on the Status
tab.
ì Note the number in the Firmware version field. This is the number of the currently
installed device software.
ì Open the Local Network submenu and note the entry consisting of numbers and
letters in the MAC address field. The MAC address is used for the globally unique
identification of your device.
ì Leave the PC switched on and the configuration progam open when you phone cus-
tomer service or your provider. They might need still more information, which you
will find on the status pages.