User's Manual

60
Troubleshooting
SX682 WiMAX / engbt / SX682_FUG_EN_9 / Appendix.fm / 17.5.11
Schablone 2011_04_07
Other faults and problems
You are using a firewall on the PC that prevents access to the SX682 WiMAX
Test this, if necessary, by briefly switching off the firewall. If access is possible, config-
ure the firewall. For details, refer to the user guide for your firewall.
You have forgotten the system password
If you have assigned your own system password or changed and forgotten it, you need
to return your SX682 WiMAX to the factory settings; see Chapter "Returning the SX682
WiMAX to factory settings" on page 20.
The Online LED is lit up permanently in red and the possibility of the device
overheating can be excluded
The SX682 WiMAX may be faulty. Restart the SX682 WiMAX; see "Rebooting the
SX682 WiMAX" on page 19. If the Online LED remains red after the device has been
restarted and does not go off, please contact your provider/service technician.
Look for a suitable place to set up your SX682 WiMAX; see
page 13.
Register your SX682 WiMAX with the help of the Basic
Setup Wizard; see page 27.
Check the connection to your SX682 WiMAX; see
page 62.
Can the config-
uration pro-
gram be
accessed?
Yes
No
The TCP/IP network is incorrectly configured on the PC; see document "Configuring the local
area network" on product CD.
Is there a con-
nection?
The Web browser (Internet Explorer, Mozilla Firefox) is
incorrectly configured; see page 63.
Yes
No