User manual
68
Troubleshooting
Troubleshooting
Impossible to start phone
Hold down the   key (3 s).
Charge the phone up for 15 minutes before starting it again.
Check the battery change icon scrolls.
Yes: charge correct.
No: disconnect the charger, then reconnect it, check that the battery 
icon scrolls. Press the   key.
If the icon continues not to scroll, repeat the disconnect and connect 
operation several times. If the battery still does not charge, contact 
the after-sales service.
When the charge battery icon has stopped flashing, the battery is 
charged.
BATTERY STATE UNKNOWN message
The battery has not been recognised by the phone. Check that the 
battery is correctly installed in the phone.
LOW BATTERY message
This message is displayed when the battery becomes too weak. The 
phone switches itself off automatically. Put the phone on charge.
SIM MISSING message
Check SIM card is present and properly installed.
Visually check the SIM card. If the card is damaged, contact the 
operator's point of sale to check. If the message continues, contact 
the after-sales service.
PIN INCORRECT Message
PIN keying error. Caution: after three attempts, the SIM card is 
locked.
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