User's Manual
Table Of Contents
- Contents
- Menus
- Description
- Navigation principles
- Idle screen
- Activating your phone
- Contacts
- Messaging
- Camera
- My Files
- Web
- Entertainment
- Organiser & Tools
- Settings
- Technical features
- Certification and safety information for the United States and countries using FCC standards
- Declaration of Conformity
- For customers in the United States
- For customers outside the United States
- End User Licence Agreement (EULA), for the software
- Java™
- Troubleshooting
- Index
Troubleshooting 83
SIM LOCKED
In certain cases, the handset can only be used with some types of SIM cards. This
message means that the SIM card you are using does not match the phone. Take
the SIM card out, and switch the phone on again. If the message
SIM not present
appears on the screen, you will need to check its compatibility with the phone
vendor. If not, please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the icon
E
is displayed without any network name displayed, only emergency
services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check if
its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No incoming calls received
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon
displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Poor reception quality when calling
Avoid placing your fingers on the bottom of the phone, where the aerial is integrated:
the phone will have to use full strength to establish a quality transmission.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by
Vodafone, see page 52.
Check that the SIM card used offers this service. Try to make a call to check that
phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the
Settings
/
Calls
menu, select
Set Voicemail
and check the number. Otherwise, enter
Vodafone voicemail number.