User's Manual

68 For customers in the United States
environmental conditions of the phone (including temperature and hygrometry, effects
of variations in electric voltage, interference from the mains network or earth), (vii)
repair, including opening or trying to open the phone or servicing done by personnel
not approved by Brightstar, (viii) inadequate packaging and/or poor packing of the
phone that is sent back to Brightstar, (ix) the use of products or accessories not sold
by Brightstar as compatible with the phone, or (x) the opening or closing of a SIM Lock
done without the agreement of the original operator.
5. In addition, the warranty does not cover: (i) normal wear and tear of the phone and
accessories, (ii) change of parameters of the cellular network made after the phone
was sold, (iii) supply of new software versions, (iv) delivery of consumables and
installation or replacement of these consumables, (v) phone or software modified or
added without the written consent of Brightstar, (vi) phones returned to Brightstar
without having complied with the return procedure specific to the phone covered by
this warranty, or (vii) communication problems linked with a poor environment,
including problems accessing and/or logging onto the Internet, breakdowns of the
access network, the failure of the subscriber's or his correspondent's line, transmission
fault (such as poor geographic coverage by radio transmitters, interference,
disturbance, failure or poor quality of phone lines, etc.), a fault inherent to the local
network (such as cabling, file server, user phone) and/or transmission network fault
(such as interference, disturbance, failure or poor quality of the network, etc.).
6. In the event a customer submits a product for repair or replacement and such
product is excluded from warranty coverage or the warranty period has expired,
Brightstar will draw up an estimate to be given to the customer for acceptance before
any repair commences. The repair and freight costs (to and from the repair center)
given in an estimate accepted by the customer will be charged to the customer.
7. Any questions or correspondence regarding this limited warranty should be
addressed to:
Brightstar US, Inc.
Attn: SAGEM Warranty & Repair Services
1001 Technology Way
Libertyville, IL 60048
These provisions are valid unless Brightstar has made a special written
agreement with the customer. If one of the provisions turns out to infringe a
requirement under applicable law that consumers could have the benefit of
under the national legislation, such provision will not be applied, but all other
provisions will remain valid.