User's Manual

For customers in the United States 67
1. Brightstar warrants that the new phone (excluding consumablesbut including new
accessories bundled with the phone), is free from defects in materials and
workmanship under normal usage for a period of twelve (12) months effective from
the date you purchased the phone, to be evidenced by presentation of the paperwork
stating the purchase date of the phone. Phones that have been repaired or replaced
as standard during the warranty period stated above are warranted (parts and labor)
until the later of these two dates: Expiry of the original warranty period of twelve (12)
months stated above; or three (3) months from the repair or replacement under
warranty.
2. All faulty phones under warranty will be replaced or repaired free of charge at
Brightstar’s option.
3. You are responsible for sending the phone to the repair center. In order to repair or
replace a phone under warranty, Brightstar also requires that a legible and
unmodified purchase document, stating vendor's name and address, date and place
of purchase, type of phone and IMEI (to display the IMEI on your phone's screen,
type: *#06#), be attached to the warranty, and that the information on the phone
identification label be legible and that such label or any other seal have not been
tampered with. The warranty applies under normal usage for the period outlined
above. Prior to sending the phone for repair, it is your responsibility to backup at your
expense any customized data stored in the phone (such as phonebook, settings,
wallpapers, and previously downloaded data). BRIGHTSTAR IS NOT
RESPONSIBLE FOR DAMAGE TO CUSTOMER FILES, PROGRAMS OR DATA.
The information or operating elements and the contents of files will not be re-installed
in any case in the event of loss. Brightstar may decide, at its option, to repair the
phone with new or reconditioned parts, or replace the phone with a new phone or
with a phone in good working condition. During its repair work Brightstar may make,
where necessary, any technical modifications to the phone where these
modifications do not adversely affect functionality. Faulty parts to be replaced during
a repair under warranty become the property of Brightstar. The application of the
warranty is subject to the full payment of the sums due for the phone when the
request for support is made.
4. Breakdowns, damage or malfunctions due to the following are excluded from the
limited warranty: (i) non-compliance with the installation and use instructions, (ii) an
external cause (such as shock, lightning, fire, vandalism, malice, water damage of
any type, contact with various liquids or any harmful agent, unsuitable electric current,
extreme humidity or heat, improper storage, etc.), (iii) modifications of the phone
made without the written consent of Brightstar, (iv) a servicing fault, as described in
the documentation supplied with the phone, (v) lack of supervision or care, (vi) poor