User's Manual

62 Troubleshooting
SIM LOCKED In certain cases, the handset can only be used with some types of SIM cards. This
message means that the SIM card you are using does not fit with the phone. Take
the SIM card out, and switch it back on. If the message
SIM not present appears
on the screen, you will need to check its compatibility next to the place where you
bought it. If not, please contact your after-sales service.
No call connection Check that the number you have dialled is correct.
If the icon is displayed without any network name displayed, only emergency
services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check
if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding
icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling Avoid placing your fingers on the top of the phone, where the aerial is integrated:
the phone will have to use full strength to establish a quality transmission.
No voicemail Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by
Vodafone.
Check that the SIM card used offers this service. Try to make a call to check that
phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the
Settings / Call settings menu, select Voicemail and check the number. Otherwise,
enter Vodafone voicemail number.
If voicemail icon flashing Call voicemail and listen to the new messages to make it disappear.
How do I delete the envelop icon that
appears on the screen?
The icon means you have received text messages. To delete it, read your
message. If the icon flashes, memory is full, you must delete messages.
How do I delete the voicemail icon that
appears on the screen?
This voicemail means that you have received a voice message: please call your
voicemail and listen to it. Please follow the instructions given.
P ROBLEM - S ITUATION A CTIONS
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