User's Manual

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Appendix 5 - MORPHO® BRAND BIOMETRIC
PRODUCT
WARRANTY, LIMITATIONS, AND SOFTWARE
LICENSE
1. LIMITED WARRANTY AND MAINTENANCE. Subject to the Disclaimers and
Limitations of Warranty set forth below, SAGEM MORPHO, Inc., (hereinafter “SMI,” or
its licensed reseller, as may be applicable) provide the following limited warranty, for the
benet of original Customer only, that all hardware components of the Morpho® brand
biometric product with which this information is associated will conform to the applicable
hardware product specications as published by SMI and will be in good working
order and free from material defects in materials or workmanship, given Customer’s
normal use and service (the “Hardware Limited Warranty”). It is further warranted that
the Morpho® brand biometric software provided with, and/or loaded into and resident
in the biometric product will conform to the applicable software specications or SMI
documentation published by SMI, given Customer’s normal use and operation (the
“Software Limited Warranty”). Any and all third party software programs supplied with
the biometric product are subject to their respective manufacturer’s warranty and license
terms only, and SMI assumes no responsibility for such software.
The Hardware Limited Warranty extends for one (1) year from the date of Customer’s
receipt of delivery of the biometric product. The Software Limited Warranty extends for
ninety (90) days from the date of Customer’s receipt of delivery of the biometric product.
During the duration of the Hardware and Software Limited Warranties, the rst level
of support shall be provided by telephone “Help Desk” support (the applicable Help
Desk telephone number is included with the packaged biometric product). Hardware
repairs which cannot be remedied through Help Desk consultation shall be made by
returning the hardware component to an authorized SMI service depot, in accordance
with instructions issued by the service depot, at Customer’s expense. Return delivery
of the repaired or replaced component shall be at SMI’s expense. SMI shall repair or
replace any nonconforming hardware component at its sole election. Software problems
not remedied through Help Desk consultation may be corrected through software
patches or updates issued by SMI or by replacement of the unit in which the
software is resident, at SMI’s sole election. The Limited Software Warranty
does not entitle the customer to automatically receive patches, updates or other
notication of software correction or revision during the duration of the warranty.
The original warranty periods shall not be renewed or extended by subsequent
repair or replacement.
Biometric product maintenance after expiration of the one (1) year warranty may
be available pursuant to the terms and conditions of a separate Maintenance
Agreement – please contact the location from which the biometric product was
Appendix 5