User's Manual

Table Of Contents
96
User Manual
SIM LOCKED
In certain cases, the handset can only be used with some types
of SIM cards. This message means that the SIM card you are
using does not fit with the phone. Take the SIM card out, and
switch it back on. If the message SIM not present appears on
the screen, you will need to check its compatibility next to the
place where you bought it. If not, please contact your customer
service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen,
without any network name displayed, only emergency services
can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you
are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when
necessary.
The network could be saturated. Try later.
If the problem persists, please contact your customer service.
Cannot receive calls
Try to make a call in order to check that the phone and the
network are operational.
Check and deactivate the permanent call forwarding
[permanent call forwarding icon displayed on the screen].
Check and deactivate the incoming calls restriction when
necessary.
If the problem persists, please contact your customer service.
Bad quality of reception when calling
Avoid placing your fingers on the bottom of the phone, where
the antenna is integrated:: the phone will have to use full
strength to establish a quality transmission.
Impossible to send a message
Check that your SIM card does offer this service. Try to make
a call to check that the phone and thenetwork are operational.
Check if the voicemail number is properly configured.
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