User's Manual

Table Of Contents
User Manual
11.9 Troubleshooting
The phone won’t start and/or won’t take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and
30 minutes. The phone will only switch on after it has been
charging for a few minutes.
You may use the phone again when the Start option is
displayed on the screen.
If the phone still won't start after 30 minutes’ charging, please
contact your customer service.
SIM not present
Check if the SIM card is present and properly
positioned / inserted.
Check the condition of the SIM card. If damaged, please go
back to the operator's shop for advice. Please contact your
xustomer service if the message persists.
The SIM card holder has come apart
Gently insert the card holder back in place, then the SIM card
in it. Note that the SIM card wouldn't connect properly without
the card holder. If the card holder is damaged and cannot be
inserted back in place, please contact your customer service.
Incorrect PIN
An incorrect PIN has been entered. Be careful! Three incorrect
PIN will block the SIM Card.
SIM BLOCKED
If a wrong PIN is entered three times in succession, your SIM
card is blocked. You must then:
Enter the PUK [Personal Unblocking Key] code provided by
your operator, and validate.
Enter your PIN and validate.
Enter your PIN again and validate.
After 5 or 10 failed attempts [depending on the type of SIM
card], the SIM card is definitely locked. You must then contact
your operator to obtain a new card.
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