User's Manual

Troubleshooting 89
SIM LOCKED
In certain cases, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using
does not fit with the phone. Take the SIM card out, and switch it back
on. If the message
SIM not present appears on the screen, you will
need to check its compatibility next to the place where you bought it.
If not, please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter E is displayed on the top right corner of the screen,
without any network name displayed, only emergency services can
be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are
requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the network
are operational.
Check and deactivate the permanent call forwarding (permanent call
forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers on the top of the phone, where the aerial
is integrated: the phone will have to use full strength to establish a
quality transmission.
Impossible to send message
Check that the message centre number is correctly entered.
To do so, please select the menu
Messages , select Options / SMS ,
then
Msg centre n° and check the number entered. Please contact
your network provider to get this number.
252959758_my300H_en.book Page 89 Jeudi, 26. juillet 2007 9:03 09