User's Manual

Troubleshooting 77
Troubleshooting
P ROBLEM - S ITUATION A CTIONS
The phone does not
turn on
Remove the battery and then replace it.
or
Connect the phone to the charger
(check that this is plugged in) for
approximately 15
minutes.
No network recognised Remove the SIM card. Check that there
is no dust or grit in the SIM slot.
Replace the SIM card being sure to push
it right up to the stop point.
Unable to turn the
phone on
Charge the phone for 15 minutes before
turning it on.
Check the battery charging indicator:
cycling: charging normally
not cycling: disconnect the charger,
re-connect and then check the battery
charging indicator: if it is still not cycling,
disconnect the charger and re-connect
several times.
If the battery is still not charging, contact
the after sales service.
When the battery charging indicator is
continuously on, the battery is fully
charged.
Error message:
BATTERY STATUS NOT
KNOWN
The battery pack is not recognised by
the phone.
Check that the battery pack is correctly
fitted in the phone.
252475781_my100L_my101L_en.book Page 77 Mercredi, 8. février 2006 9:13 09