User's Manual

66 Troubleshooting
SIM LOCKED On network providers' request, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using does not fit
with the phone. Take the SIM card out, and switch the phone back on. If the
message "SIM not present" appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not, please contact your
Customer Services.
No call connection Check the called number. Check that at least one signal strength bar is present.
If the R icon appears without any operator name being displayed, only
emergency calls are possible.
Check that your call credit with your operator has not been used up.
Check that the SIM card used offers the service that you are requesting and that
its validity has not expired.
Check and deactivate the restriction on outgoing calls if necessary.
The network is overloaded. Call again later.
If the poor call connection persists, contact the hotline.
No call reception Try to make a call to check that the phone and the network are operational.
Check and deactivate the permanent calls forwarded (permanent calls
forwarded icon displayed). Check and deactivate the restriction on incoming
calls if necessary. If the poor reception persists, contact the hotline.
Network reception less good during a
call
Avoid holding the phone with your fingers at the top of the rear cover; this
creates an obstacle for the antenna located at this spot.
Impossible to send message Check that the SIM card used offers this service. Try to make a call to check that
phone and network are operational.
Check that the message centre number is correctly configured. To do so, please
select go to the
Messages menu, select Options , select SMS , select Message
centre number and check the number entered. Please contact your network
provider to get that number.
No answer phonebox Check that the SIM card does offer this service.
Programme the call to be forwarded to answer phoneusing the information
provided by the operator.
Answer phone icon flashing Call the answer phone to make it disappear.
Backlight does not work Go into the Settings menu, select the Energy saving menu and activate
backlight
P ROBLEM - S ITUATION A CTIONS
251962115_myX2-2a_lu_en.book Page 66 Mardi, 29. mars 2005 9:46 09