User's Manual

31
ADVICE IN THE EVENT OF A PROBLEM
Advice in the event of a problem
Before contacting the Customer Service Department, you can try and identify the problem
with the aid of the following checklist:
Total lack of response from the terminal
• Check that the phone is connected to the terminal.
• Check that the terminal is connected to the mains power supply, check the socket
outlet and the connecting cable.
• Check the field strength (see page 12).
Interruptions during a call
• Check the field strength (see page 12).
Tone errors
Tone and sound Explanation Action
------- continuous beeps No SIM card or auto
SIM code pin loading
Humming in the Interference between Move them at least
handset your phone and the 2 metres apart
terminal
Loud tone and busy tone No network available Change the position
after the number has been of the terminal or check
dialled and upper lamp subscription
rapidly flashing
No sound If after hang off during Wait and try again
15 seconds, there may
be a temporary fault on
the phone network
Your caller cannot hear The field strength is Change installing position
you too weak
You cannot hear The terminal may be Disconnect the terminal
anything when you lift disconnected from the completely then reconnect
the handset mains power supply it and check the lamps
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