User Manual

19
EN
Troubleshooting
PROBLEM EASY SOLUTION
The lid cannot be opened at the
end of the cooking cycle
• Press the STEAM RELEASE button until all internal
pressure is released and the cooker can be opened.
• Once all internal pressure has been released using the
STEAM RELEASE button, turn the pressure release
valve to the open position, facing away from the lid knob.
• If this occurs frequently, the cooker may need to be
adjusted to suit your current altitude. Follow “Altitude
Adjust” instructions on page 12.
‘Open Lid’ is displayed on the LCD
when the lid is open
• Turn the lid knob clockwise and counter clockwise.
Steam is escaping from the lid
OR
Safety locking pin does not rise
OR
Cooker is not getting to pressure
OR
Timer will not count down
• Assemble the lid correctly ensuring there is no gap
between lid arm and the stainless steel lid. The sealing nut
should be screwed on tightly. Follow step 5 on page 10.
• Ensure the silicone lid seal is clean, free from damage or
cracks and is properly inserted. Follow step 4
on page 10.
• Ensure that the safety locking pin can move freely up and
down. Follow step 6a on page 17.
• When the lid is locked, ensure the safety locking pin is
properly aligned within the opening of the lid arm. See step

• Ensure that the pressure release valve is properly
seated in position and facing the lid knob. Follow step 8

• Add more liquid / food to the bowl. There should be a
minimum of 1 litre combined food and liquid.
• If problem persists, call Sage Customer Service.
The cooker automatically switches
to keep warm without going
through a complete cooking cycle
• Add more water to the cooking bowl and restart the cycle.
Water is collecting on
the benchtop
• 
condensation drip cup is installed on the back of the
cooker.
Follow “Preparing the Fast Slow Pro
™
” instructions
on page 10.
• Empty the condensation drip cup.