User Manual

16
PROBLEM POSSIBLE CAUSE WHAT TO DO
Display says
“Water tank
empty” but water
tank is full
•
Water tank not fully
inserted & locked.
•
Push water tank in fully and lock latch
closed.
No steam or
hot water
•
Machine is not turned
on or up to operating
temperature.
•
Ensure the machine is plugged
in and ready for use.
•
You may have a blockage in scale.
Please run the descale process.
No hot water
•
Water tank is empty.
•
Fill water tank.
No steam
•
Steam wand is blocked.
•
Refer to ‘Cleaning the Steam Wand’,
page 12.
•
You may have a blockage in scale.
Please run the descale process.
The machine is ‘On’
but won’t operate
•
Turn machine o. Wait for 60 minutes
and turn machine back on.
•
If problem persists, call Sage Consumer
Support.
Steam pouring out
of group head
•
Turn machine o. Wait for 60 minutes and
turn machine back on.
•
If problem persists, call Sage Consumer
Support.
Espresso only
drips from the
portalter spouts,
restricted ow
•
Coee is ground
too nely.
•
Adjust the grind size to a higher number
to make the grind size slightly coarser.
•
You may have a blockage in scale.
Please run the descale process.
Espresso ows out
too quickly
•
The coee is ground
too coarsely.
•
Coee beans are stale.
•
Adjust the grind size to a lower number
to make the grind size slightly ner.
•
Use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.