User Manual

15
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs out
around the edge
of the portalter
and/or
Portalter comes
out of the group
head during an
extraction
•
Portalter not inserted in
the group head correctly.
•
Ensure portalter is rotated to the right
until the handle is past the centre and is
securely locked in place. Rotating past the
centre will not damage the silicone seal.
•
There are coee grounds
around the lter basket rim.
•
Clean excess coee from the rim of the
lter basket after grinding to ensure
a proper seal in group head.
•
Filter basket rim is wet
or underside of portalter
lugs are wet. Wet surfaces
reduce the friction
required to hold the
portalter in place whilst
under pressure during an
extraction.
•
Always ensure lter basket and portalter
are dried thoroughly before lling with
coee, tamping and inserting into the
group head.
Issues with the
Auto Start feature
•
Clock not set or clock is
set with incorrect time.
•
Check that the clock and Auto Start time
have been programmed correctly.
Operation Error
message on the
touch screen
•
A major fault has occurred
and machine cannot
operate.
•
Contact Sage Customer Service Centre.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks
•
Using highly ltered,
demineralised or distilled
water which is aecting
how the machine is
designed to function.
•
We recommend using cold, ltered water.
We do not recommend using water with
no/low mineral content such as highly
ltered, demineralised or distilled water.
If the problem persists, contact Sage
Consumer Support.
Water does not
ow from the
group head
•
Machine has not reached
operating temperature.
•
Allow time for the machine to reach
operating temperature.
•
Water tank is empty.
•
Fill tank. Prime the system by:
1) Touching the ‘Brew’ button to run water
through the group head for 30 seconds.
•
2) Touching ‘Hot Water’ to run water through
the hot water outlet for 30 seconds.
•
Water tank not fully
inserted & locked.
•
Push water tank in fully and lock
latch closed.