the Oracle™ Touch SES990
Contents 2 Important Safeguards 5 Components 7 Functions 10 Care & Cleaning 14 Troubleshooting SAGE® RECOMMENDS SAFETY FIRST At Sage® we are very safety conscious. We design and manufacture consumer products with the safety of you, our valued customer, foremost in mind. In addition we ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.
• Appliances can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. • Children shall not play with the appliance. • Regularly inspect the supply cord, plug and actual appliance for any damage.
• Ensure the portafilter is firmly inserted and secured into the group head before starting an extraction. Never remove the portafilter during the extraction process. • Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts. • Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered. • Use caution when operating machine as metal surfaces are liable to get hot during use.
Components A I B C D E F J G K L M H N A. B. C. D. E. F. G. H. Integrated conical burr grinder Top-fill 2.5L removable water tank Grind size dial Touch screen control panel Grind outlet 58mm group head 58mm stainless steel portafilter Drop down swivel foot I. J. K. L. M. N.
A B D C G H F E J I K M L ACCESSORIES A. B. C. D. E. F. G. 6 Stainless steel milk jug 2 cup filter basket 1 cup filter basket Water filter holder with filter Cleaning disc Mini grinds bin Grinder burr brush H. Grind outlet brush & tamp removal magnet I. Cleaning tool for steam wand tip J. Two allen keys K. Steam wand cleaning powder L. Water hardness test strip M.
Functions • Fill the water tank with cold water, slide and lock back into position. INSTALLING THE WATER FILTER • Soak the filter in cold water for 5 minutes. • Wash the filter holder with cold water. FIRST USE 1. Press POWER button to turn the machine on. 2. Follow the instructions on screen to guide you through first use setup. 3. After completing setup, the machine will tell that it is ready to use.
DRINK SELECTION To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink. Touch the ‘Help & Tip’ icon to see Oracle™ Touch Guide. SELECTING YOUR FILTER BASKET 2 Cup Filter Basket Select your drink Espresso Long Black Latte Flat White Cappuccino NOTE Please keep the touch screen dry and clean to ensure that the machine functions properly.
ESPRESSO EXTRACTION Align portafilter handle with the INSERT position on the group head. Lift to insert portafilter into the group head and rotate towards the LOCK TIGHT position until resistance is felt. Press ‘Brew’ button on the display to start extraction. You can change the shot volume. Brew Single Brew Double Brew 22s Custom MANUAL OVERRIDE Press and hold the ‘Brew’ button (approx 2 secs) to enter manual extraction mode.
HOT WATER The HOT WATER function can be used to pre-heat cups or add hot water manually. To start & stop hot water, touch ‘Hot Water’ on the screen. ADDING NEW DRINK Touch ‘Create New’ in the menu screen to create a customised drink. You can adjust parameters based on a standard style and save your own. + Add New Alternatively, after manually adjusting parameters touch the small icon to save the current setting. SETTINGS To enter settings menu, touch the icon on the upper right on the screen.
CLEANING CONICAL BURRS Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.
CLEANING THE STEAM WAND IMPORTANT After every use, thoroughly wipe the steam wand and tip with a damp cloth & purge immediately. Failure to clean the steam wand may affect the milk texturing performance. • If any of the holes in the tip of the steam wand become blocked, ensure the machine stopped steaming and unblock using the steam tip cleaning tool. • If steam wand remains blocked, remove the tip and soak together with steam wand using the provided steam wand cleaning powder (instructions below).
CLEANING THE DRIP TRAY & STORAGE TRAY • The drip tray should be removed, emptied and cleaned after each use. • Remove grill from the drip tray. Wash the drip tray in warm soapy water. • The storage tray can be removed and cleaned with a soft, damp cloth (do not use abrasive cleansers, pads or cloths which can scratch the surface). CLEANING THE OUTER HOUSING & CUP WARMING TRAY • The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth.
Troubleshooting PROBLEM POSSIBLE CAUSE WHAT TO DO Grinder Motor starts but no ground coffee coming from grind outlet • No coffee beans in bean hopper. • Grinder/bean hopper is blocked. • Coffee bean may have become stuck in hopper. • Fill bean hopper with fresh coffee beans. • Remove bean hopper. Inspect bean hopper & grinding burrs for blockage. Replace parts and try again. Grinder Motor starts but operates with a loud ‘clicking’ noise • Grinder is blocked with foreign item or chute is blocked.
PROBLEM POSSIBLE CAUSE WHAT TO DO Espresso runs out around the edge of the portafilter • Portafilter not inserted in the group head correctly. • Ensure portafilter is rotated to the right until the handle is past the centre and is securely locked in place. Rotating past the centre will not damage the silicone seal. and/or • There are coffee grounds around the filter basket rim. • Clean excess coffee from the rim of the filter basket after grinding to ensure a proper seal in group head.
PROBLEM POSSIBLE CAUSE WHAT TO DO Display says “Water tank empty” but water tank is full • Water tank not fully inserted & locked. • Push water tank in fully and lock latch closed. No steam or hot water • Machine is not turned on or up to operating temperature. • Ensure the machine is plugged in and ready for use. • You may have a blockage in scale. Please run the descale process. No hot water • Water tank is empty. • Fill water tank. No steam • Steam wand is blocked.
PROBLEM POSSIBLE CAUSE WHAT TO DO • Cups not pre-heated. • Rinse cups under hot water outlet and place on cup warming tray. • Milk not hot enough (if making cappuccino or latté etc). • Increase the milk temperature in settings menu. No crema • Coffee beans are stale. • Use freshly roasted coffee beans with a ‘Roasted On’ date and consume between 5–20 days after that date. Not enough milk texture • Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’, page 12.
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