User Manual

18
PROBLEM POSSIBLE CAUSE WHAT TO DO
Display says
“Water tank
empty” but water
tank is full
• Water tank not fully
inserted & locked.
• Push water tank in fully and
lock latch closed.
No steam or
hot water
• Machine is not turned
on or up to operating
temperature.
• Ensure the machine is plugged
in and ready for use.
• You may have a blockage in scale.
Please run the descale process.
No hot water
• Water tank is empty. • Fill water tank.
No steam
• Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’,
page 14.
• You may have a blockage in scale.
Please run the descale process.
The machine is ‘On’
but won’t operate
• Turn machine o. Wait for 60 minutes
and turn machine back on.
• If problem persists, call Sage
Consumer Support.
Steam pouring out
of group head
• Turn machine o. Wait for 60 minutes
and turn machine back on.
• If problem persists, call
Sage Consumer Support.
Espresso only
drips from the
portalter spouts,
restricted ow
• Coee is ground
too nely.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
• You may have a blockage in scale.
Please run the descale process.
Espresso ows out
too quickly
• The coee is ground
too coarsely.
• Coee beans are stale.
• Adjust the grind size to a lower number
to make the grind size slightly ner.
• Use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
Coee not
hot enough
• Cups not pre-heated. • Rinse cups under hot water outlet
and place on cup warming tray.
• Milk not hot enough
(if making cappuccino
or latté etc).
• Increase the milk temperature
in settings menu.
No crema
• Coee beans are stale. • Use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.