User Manual

27
EN
PROBLEM POSSIBLE CAUSE WHAT TO DO
Water does not ow
from the group head
• Machine has not reached
operating temperature.
• Allow time for the machine to reach
operating temperature. The POWER
button will stop ashing when machine
is ready.
• Water tank is empty. • Fill tank. Prime the system by:
• 1) Pressing 2 CUP button to run water
through
the group head for
30 seconds.
• 2) Pressing HOT WATER button to run
water through the hot water outlet for
30 seconds.
• Water tank not fully
inserted and locked.
• Push water tank in fully and lock latch
closed.
FILL TANK on LCD
but water tank is full
• Water tank not fully
inserted and locked.
• Push water tank in fully and lock latch
closed.
No steam
or hot water
• Machine is not turned
on or up to operating
temperature.
• Ensure the machine is plugged in and
the POWER button is illuminated but not
ashing.
No hot water
• Water tank is empty. • Fill water tank.
No steam
• Steam wand is blocked. • Refer to 'Cleaning the Steam Wand',
page 21.
The machine is
‘On’ but ceases to
operate
• Turn machine o. Wait for
60 minutes and turn machine back on.
• If problem persists, call Sage
®
Customer Service Centre.
Steam pouring out of
group head
• Turn machine o. Wait for
60 minutes and turn machine back on.
• If problem persists, call Sage
®
Customer Service Centre.
Espresso only drips
from the portalter
spouts, restricted
ow
• Coee is ground
too nely.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
Espresso ows out
too quickly
• The coee is ground
too coarsely.
• Coee beans are stale.
• Adjust the grind size to a lower number
to make the grind size slightly ner.
• Use freshly roasted coee beans with
a 'Roasted On' date and consume
between 5-20 days after that date.