User Manual

26
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portalter to the left to
stop the auto grind, dose & tamp
function.
• Tamping fan has been
removed.
• Check that the tamping fan is in
position and mounted correctly to
the drive shaft, page 20.
Espresso runs out
around the edge of
the portalter
and / or
Portalter comes
out of the group
head during an
extraction
• Portalter not inserted in the
group head correctly.
• Ensure portalter is rotated to the
right until the handle is past the
centre and is securely locked in
place. Rotating past the centre
will not damage the
silicone seal.
• There are coee grounds
around the lter basket rim.
• Clean excess coee from the rim
of the lter basket after grinding to
ensure a proper seal in group head.
• Filter basket rim is wet or
underside of portalter lugs
are wet. Wet surfaces reduce
the friction required to hold the
portalter in place whilst under
pressure during an extraction.
• Always ensure lter basket and
portalter are dried thoroughly before
lling with coee, tamping and
inserting into the group head.
Issues with the Auto
Start feature
• Clock not set or clock is set
with incorrect time.
• Check that the clock and Auto
Start time have been programmed
correctly. The LCD will display a
clock icon when the Auto Start time
is programmed.
ERR error message
on LCD
• A major fault has occurred
and machine cannot operate.
• Contact Sage
®
Customer Service
Centre or visit
www.sageappliances.com
Pumps continue to
operate / Steam is
very wet / Hot water
outlet leaks
• Using highly filtered,
demineralised or distilled
water which is aecting how
the machine is designed
to function.
• We recommend using
cold, ltered water. We do not
recommend using water with
no / low mineral content such
as highly ltered, demineralised
or distilled water. If the problem
persists, contact Sage
®
Customer
Service Centre.