User Manual

PAGE HEADER.....
23
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of

and/or
• Portalter not inserted in
the group head correctly.
Ensure portalter is rotated to the right
until the handle is past the centre and is
securely locked in place. Rotating past the
centre will not damage the silicone seal.

out of the group
head during an
extraction.
• There are coee
grounds around the
lter basket rim.
Clean excess coee from the rim of the
lter basket to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portalter lugs are wet.
Wet surfaces reduce
the friction required
to hold the portalter
in place whilst under
pressure during an
extraction.
Always ensure lter basket and portalter
are dried thoroughly before lling with
coee, tamping and inserting into the group
head.
• Too much coee in the
lter basket.
Trim coee dose using the RAZOR™
dosing tool after tamping.
Unable to set auto
start time.
• Clock not set. Set clock.
E1, E2 or E3 error
message on LCD
screen.
• An error that cannot
be reset by the user
has occurred.
Contact Sage
®
Customer
Service Centre UK.

sticking to the
shower screen.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the lter
basket.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks.
We recommend using cold, ltered water.
We do not recommend using water with no/
low mineral content such as de-mineralised
or distilled water. If the problem persists,
contact Sage
®
Customer Service Centre.