User Manual
PAGE HEADER.....
21
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The Hot Water LED
machine is turned
On.
• Hot Water dial is open.
Turn the Hot Water dial to the
CLOSED position.
The Steam LED
machine is turned
On.
• Steam Lever is open.
Move the Steam Lever to the
CLOSED position.
Water does not
group head.
• Machine has not
reached operating
temperature.
Allow time for the machine to reach
operating temperature. The POWER light
will stop ashing when machine is ready.
• Water tank is empty.
Fill Tank.
• Water tank not fully
inserted & locked.
Push water tank in fully and close the latch.
FILL TANK
displayed
on LCD, but water
tank is full.
• Water tank is not fully
inserted and locked
into position.
Push water tank in fully and close the latch.
No Steam or Hot
Water.
• Machine is not turned
on.
Ensure the machine is plugged in,
switched On at the power outlet and the
POWER button is On.
No Hot Water.
• Water tank is empty.
Fill water tank.
No Steam.
• Steam Wand is
blocked.
Use the pin on the cleaning tool to clear the
holes. If the steam wand continues to be
blocked remove the tip of the steam wand
using the spanner in the cleaning tool and
soak in hot water.
The machine is
‘On’ but ceases to
operate.
Turn machine O. Wait for 60 minutes and
turn machine back On.
If problem persists, call Sage
®
Customer
Service UK.
Steam pouring out
of group head.
Turn machine O. Wait for 60 minutes and
turn machine back On.
If problem persists, call Sage
®
Customer
Service UK.
Espresso just
drips from the
• Coee is ground
too nely.
Use slightly coarser grind.
• Too much coee in the
lter basket.
Lower dose of coee using the RAZOR™
dosing tool.
• The lter basket may
be blocked.
Use the ne pin on the provided cleaning
tool to clear the outlet hole(s) on the
underside of the lter basket. If it continues
to be blocked, dissolve a cleaning tablet
in hot water and soak lter basket and
portalter in the solution for approx. 20
minutes. Rinse thoroughly.