User Manual

PAGE HEADER.....
23
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of

and/or
• Portalter not inserted in
the group head correctly.
Ensure portalter is rotated to the right
until the handle is past the centre and
is securely locked in place. Rotating
past the centre will not damage the
silicone seal.

of the group head
during an extraction.
• There are coee
grounds around the lter
basket rim.
Clean excess coee from the rim of the
lter basket to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portalter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portalter in place
whilst under pressure
during an extraction.
Always ensure lter basket and
portalter are dried thoroughly before
lling with coee, tamping and
inserting into the group head.
• Too much coee in the
lter basket.
Trim coee dose using the RAZOR™
dosing tool after tamping.
Unable to set auto
start time.
• Clock not set. Set clock.
E1, E2 or E3 error
message on LCD
screen.
• An error that cannot
be reset by the user
has occurred.
Contact Sage
®
Customer
Service Centre UK.

to the shower screen.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight vacuum
on top of the coee puck
which will occasionally
hold the puck against
the shower screen
instead of leaving it in
the lter basket.
Pumps continue to
operate / Steam is
very wet / Hot water
outlet leaks.
• Using de-mineralised
or distilled water which
is aecting how the
machine is designed
to function.
We recommend using cold, ltered
water. We do not recommend using
water
with no/low mineral content such as
de-mineralised or distilled water. If
the problem persists, contact Sage
®
Customer Service Centre.